SCRAP THE SPREADSHEET!

We Built An Advanced Forecasting And Scheduling Software That Can Help You Reach The Next Level Of Cost Center Control.

Now You Can Compete By Evolving Past The Spreadsheet.


Enjoy the Freedom of Cloud Computing.


“Receive a $25 Amazon gift card upon completed demo”

ADVANCED FORECASTING


Accurately and precisely forecast customer demand


Special event period forecasting


Data aggregation and automated or manual ACD planning and forecasting


Automated extreme and missing data detection


“What-if” forecasting and scenario analysis


Automated forecast accuracy tracking:

6 reasons to choose

Evolve WFM

  • REASON #1

    Advanced Forecasting Algorithms

    Forecasting is one of the most critical steps in managing the contact center. Increase accuracy using sophisticated time-series forecasting, “what-if” modeling and automated analysis and tracking.

  • REASON #2

    Multi-skill and Multi-site Support

    Generate forecasts at the enterprise level while locally managing agent schedules and performance across multiple locations.

  • REASON #3

    Concurrent Schedule Optimization

    Achieve greater staffing efficiency over manual schedule assignment methods by generating agent schedules concurrently

  • REASON #4

    Multi-criteria Schedule Assignment

    Support for multiple assignment methods enables you to design work-rule parameters that meet the unique needs of your agents and your operation.

  • REASON #5

    Intraday Performance Optimizer

    Proactively manage your contact center’s performance with configurable intraday dashboards, schedule management and real-time adherence tools.

  • REASON #6

    Agent Workstation

    Empower front-line supervisors and agents with tools to self-manage schedule exceptions, overtime, voluntary time-off (VTO) and more

THE NEXT LEVEL OF AGENT
PERFORMANCE ENHANCEMENT


Select each item to see the next-level benefits of Evolve WFM.

  • Advanced Forecasting Algorithms
  • Multi-skill
    and Multi-site Support
  • Concurrent Schedule Optimization
  • Multi-criteria
    Schedule Assignment
  • True
    Pure Cloud Solution
  • Agent
    Workstation
  • Intraday Performance Optimizer
  • Advanced Forecasting Algorithms

    Advanced Forecasting Algorithms

    Forecasting is one of the most critical steps in managing the contact center. Increase accuracy using sophisticated time-series forecasting, “what-if” modeling and automated analysis and tracking.

  • Multi-skill and Multi-site Support

    Multi-skill and Multi-site Support

    Generate forecasts at the enterprise level while locally managing agent schedules and performance across multiple locations.

  • Concurrent Schedule Optimization

    Concurrent Schedule Optimization

    Achieve greater staffing efficiency over manual schedule assignment methods by generating agent schedules concurrently

  • Multi-criteria Schedule Assignment

    Multi-criteria Schedule Assignment

    Support for multiple assignment methods enables you to design work-rule parameters that meet the unique needs of your agents and your operation.

  • True Pure Cloud Solution

    True Pure Cloud Solution

    With no WFM software to be installed (or servers to maintain), you can minimize on-going IT support costs and focus on what matters.

  • Agent Workstation

    Agent Workstation

    Empower front-line supervisors and agents with tools to self-manage schedule exceptions, overtime, voluntary time-off (VTO) and more.

  • Intraday Performance Optimizer

    Intraday Performance Optimizer

    Proactively manage your contact center’s performance with configurable intraday dashboards, schedule management and real-time adherence tools.

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