A complete, module WFO Suite that’s easy to deploy, use and support – Bringing leading WFO to the Small and Mid-Size Market

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Why NICE Uptivity?


Whether you're a small, medium, or enterprise organization, our flexible and modular workforce optimization solution easily scales to your expectations, helping bridge the gap between the needs of today and the goals of tomorrow.


Call & Screen
Recording


Quality
Assurance


Speech and Data
Analytics


Performance
Management


Workforce
Management


E-Learning &
Coaching


Survey

4

reasons to choose
NICE Uptivity

  • Reason #1

    Market Leader for WFO

    As the market leader for WFO, NICE brings its vast amount of resources and knowledge to the SMB market with Uptivity.

  • Reason #2

    Access to Enterprise WFO Analytics

    As your contact center evolves you can enjoy the benefits of advanced analytics with Nexidia as well as RTA , back office and WFM solutions for complex environments.

  • Reason #3

    Path to the Cloud

    When you’re ready to move to the cloud, NICE Uptivity can provide you with a clear migration path so you can start enjoying the benefits of being a truly cloud contact center.

  • Reason #4

    WFO Combined for SMB

    Our combined offering captures the ‘best of breed” approach, where you can access the best of WFO from a single vendor and single platform offering.

Get the job done. Fast.


NICE Uptivity experienced these incredible results in less than 6 months

10%

Operating
Costs

10%

Handle
Time

65%

Manager
Productivity

10%

First Contact
Resolution

10%

Customer
Satisfaction

5%

Sales and
Collections