From the front-line agents taking the calls, to your back-office processing, having a single solution provider can ensure symmetry across your entire organization.
Through CXone Workforce Optimization (WFO) you get a suite of applications that enable organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff.
Enable and engage employees with a workforce management company chosen by more than two thousand customers and two million users.
Contact centers of all sizes can benefit from a powerful and innovative quality management solution without the complexity.
Eliminate the cost for operational maintenance and upgrades, while diverting capital expenses to business growth programs.
Right-size your staff based on seasonal or business fluctuations and optimize your cost efficiency with a pay-per-use model.
Put 30 years of business expertise to work for you and take comfort in knowing that we provide continuous delivery of features with no downtime or upgrades.
Gain operational efficiency and cost-effectiveness with a single solution that allows you to add applications as needed.
We employ secure, fault-tolerant systems that operate 24/7/365, including network operations monitoring, redundant data centers and a secure environment.
All applications offer an intuitive, simple interface that requires much less training compared to traditional premise-based solutions.
We provide call centers of all sizes with the kind of service and support usually reserved for enterprise organizations. We ensure uptime with 24x7 monitoring. Regardless of your size, you can now leverage the most advanced technology to deliver exceptional customer service and optimize operations.
Call centers of all sizes
Uptime with 24x7 monitoring
Exceptional customer service
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