VoIP Recording

IP Voice Recording for Public Safety Organizations

Voice over Internet Protocol (VoIP) is changing the way citizens and the public safety organizations that protect them communicate. By transmitting voice conversations over a data network using IP packets, VoIP is a highly efficient, high-quality technology. Only NICE can provide its match in recording quality and efficiency for public safety organizations that rely on IP voice communications.
The NICE VoIP Recording Solutions enable public safety organizations to automatically record, analyze, store, quickly retrieve and instantly replay IP voice calls on all major IP vendor networks including Alcatel, Avaya, Cisco, Nortel and Siemens. VoIP recordings can be used to ensure compliance with regulations, provide audio evidence, and manage and improve departmental quality and productivity.
NICE VoIP Recording Solutions provide:
  • A unified architecture for all analog, time division multiplexer (TDM) and VoIP environments
  • Support for hybrid VoIP and traditional telephony in one system
  • A software-only system installed using commercial, off-the-shelf servers
  • Optional high-end redundancy for the most sensitive recording environments
NICE VoIP Recording Solutions are as reliable as traditional TDM recording with quality that surpasses it. As they move toward greater use of IP technologies, the most demanding, mission-critical public safety organizations choose VoIP recording solutions from NICE.
NICE, as a leader in VoIP recording technology, is a member of the NENA’s (National Emergency Number Association) Next Generation Partners Program. This expert forum supports the progress towards the Next Generation 9-1-1. NICE is an active participant in planning NENA NG9-1-1 Industry Collaboration Events which focus on interoperability testing.

NICE solutions for VoIP recording include NICE audio and call recording/logging software to capture calls, NICE Inform to organize multimedia information and reconstruct incidents, and NICE Storage Center for secure, resilient archiving.