Customer Training Services

Submitted by Anonymous on Thu, 06/17/2010 - 13:20
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Empower Your Users

The real long-term value of technology is derived from how it is used. To help you gain maximum return on your investment in NICE technology as quickly as possible, NICE Customer Training Services provides your users with the knowledge and skills they need to take full advantage of its capabilities right from the start.
 
Since each organization is unique, NICE Customer Training professionals learn about your business in order to create educational programs tailored to your challenges, goals and budget. Your training regimen might include onsite sessions for all users, comprehensive courses delivered at NICE facilities, or live or on-demand web-based sessions for your users to access from anywhere. All training is process-oriented, linking system features to business needs, and delivered exclusively by NICE-certified trainers.
 

Experienced Training Professionals

NICE education specialists have developed and delivered thousands of projects to customers worldwide. Our trainers possess unmatched experience and expertise in training users of all levels on best-practice utilization of NICE technologies. Plus, our training development team keeps all learning aids fresh and up-to-date, covering the latest versions of our offerings and employing cutting-edge, best-in-class techniques for adult learning.
 

NICE Training Services Portfolio

Whether you are implementing or upgrading to new NICE technology or simply refreshing staff members’ skills using your existing system, NICE has the right solution to meet your educational needs. Our training portfolio includes:
 
  • Key-user application courses: Hands-on training covering the full functionality and capability of NICE applications for administrators, Quality Management staff, compliance and risk officers, business analysts and managers

 

  • End-user training: Instructor-led, web-based or blended training covering the processes and functionality of NICE applications for supervisors, team leaders and other end-users

 

  • Technical courses: Onsite or campus-based hands-on training for IT personnel covering the technical aspects of NICE technologies focused on system monitoring, maintenance and troubleshooting

 

  • Online learning: The Education Portal offering a wide selection of eLearning solutions for all user types, both self-paced and live