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NICE Customer Interaction Management Technology
The Foundation for Better Business
NICE business solutions and products incorporate state-of-the-art technologies that address complex IT challenges such as multi-channel interaction recording and archiving, cross-channel interaction analytics, transaction monitoring, information security, systems administration and long-term ownership costs. NICE technology is designed, developed and tested to deliver maximum value.
Proven voice logging for compliance, quality and on-demand multi-channel recording needs of contact centers and trading floors
Customer Engagement Analytics
Customers use an ever-growing number of channels to interact with service providers: phone, email, chat, mobile apps, social media, web, IVR and branch locations, to name a few. These interactions generate a huge amount of data that can yield powerful insights to better understand and impact the customer experience. But much of this data is siloed and unstructured. How can you make sense of it all?
Innovative speech technologies to unveil hidden business insights
Delivers intelligent decisioning that analyzes interactions as they unfold and guides agents on next-best-actions
Continuously improve predictive models and enable better decisions in each customer interaction