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Support and Maintenance
NICE Support Services is committed to providing our customers with high quality and efficient support. We offer various SLAs so you can choose the support level that fits the unique demands of your contact center or enterprise. By using the most advanced methodologies, our team is able to proactively detect issues before they become noticeable.
We offer the following Web-based support tools for quick and easy accessibility to useful information about NICE Enterprise and Security solutions as well as various activities:
- NICE Support – For opening and tracking online Service Requests, viewing recent Service Requests for the entire organization, creating customizable quick links, leveraging enhanced editing capabilities, and more.
- NICE Software Download Center – For electronic software delivery as well as convenient and secure access to software orders, upgrades, updates and fixes.