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| Interactions2008 Featured Speaker |
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| Every contact center is affected by laws and regulations to some degree. The rules are changing all the time, so it can be hard to keep up. The bigger issue is, "What can I do to make compliance easier?" |
| Join us at Interactions2008, the NICE User Group conference for: |
| Industry expert Barb Courneya, National Director of Contact Center Technology at NACR, will lead an informative session covering a variety of state and federal laws and regulations impacting contact centers as well as the technology solutions available to assist in compliance. Some of the issues discussed included the following: Telemarketing Sales Rules, including Do Not Call and outbound dialing restrictions; Telecommuting incentives; HIPAA requirements and compliance; call recording restrictions; Sarbanes Oxley, Can-SPAM and the Ronald Katz patent litigation. Also included will be information on pending FCC rulings and legislative initiatives. |
| Barb Courneya is the National Director of Contact Center Technology at NACR, Avaya’s largest business partner and a NICE reseller. During Barb's thirty plus year career, she has been an agent, a supervisor, a quality observer, and a trainer in customer contact centers. This experience “in the trenches” has helped her focus on solutions, rather than technology for technology’s sake. Barb has addressed numerous customer service, help desk, contact center and telecommunications organizations on a variety of issues. |
| NACR is a nationwide provider of end-to-end communications solutions for organizations of all types and sizes - offering systems and support for every need, from Unified Communications, Mobility, Voice over IP (VoIP) and Converged Network integration, to consultative services, ongoing maintenance, and repairs. |
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