General Sessions & Keynotes

Tuesday, May 4th

8:30 AM – Welcome to Interactions ’10:
Steve Sullivan, CEO, NICE User Group
Debbie May, President IEX WFM Group, NICE Systems
Yochai Rozenblat, CEO and President, Americas, NICE Systems

8:45 AM – Opening Remarks
Zeevi Bregman, CEO and President, NICE Systems

9:05 AM – Take Charge of Your Customer Dynamics!
Udi Ziv, President Enterprise Product Group, NICE Systems

9:45 AM – Break

10:05 AM – Winning When Our Customers Win
Randall King, SVP eChannels & Customer Solutions, Bank of America

Featured Speaker

10:40 AM - Putting Customers First
Jeffrey Hayzlett, Chief Marketing Officer, Eastman Kodak Company, Social Media and Marketing Expert

Wednesday, May 5th

8:30 AM – NICE Customer Excellence Awards

8:50 AM – Rebuilding Sales and Marketing Practices in the Anywhere/Any Time Era
Nate Curran, Director, Operations Support, GoDaddy

9:30-10:15 AM – Showcase (refreshments served)

Thursday, May 6th

8:30 AM – Prescription for Success in the Contact Center and Beyond
Mark Wooley, National Manager, Central Pharmacy Operations, Walgreens

9:00 AM – Break

9:10 AM – Roadmap Presentations (choice of two):
- Recording, Quality Monitoring and Interactions Analytics
- Workforce Management and Performance Manager

10:45 AM – Break

Featured Speaker

11:00 AM – Success In Action: Perform At Your Best Every Day
Dan Thurmon, Peak Performance Coach and Author

11:40-11:50 AM – See You at Interactions ’11
Yochai Rozenblat and Debbie May