THE 2010 NICE CUSTOMER EXCELLENCE AWARDS
We are very pleased to announce the winners of the 2010 NICE Customer Excellence Awards. The Excellence awards program celebrates and honors organizations using NICE products and services to harness and drive creative, inventive approaches to managing their operations and optimizing business performance.
Congratulations to all the winners, who, with a diverse range of solutions, including workforce management, quality management, interaction recording, customer feedback, performance management and interaction analytics, clearly recognize the importance of taking charge of Customer Dynamics – the ongoing and complex interchange between businesses and customers, as it occurs across all touch points(phone, chat, email, etc.) and are realizing considerable business benefits from their efforts.
Leaders from across the contact center industry,including The Call Center Networking Group, The Call Center School and Baybridge Technologies evaluated award applications based on achievements made in four categories – operational effectiveness, customer satisfaction, revenue generation and technical innovation.
Award winners, listed alphabetically by category, are as follows: (Case studies detailing these companies’ achievements may be accessed by clicking the hyperlinked company logo.)
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Operational |
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Revenue |
Technical |
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The Excellence Award winners receive a variety of awards, ranging from significant discounts off future feature orders to celebratory luncheons at their centers attended by members of NICE’s executive team.
All winners are scheduled to present their success stories at Interactions ’10, the annual NICE Customer Conference, in Dallas, May 3-6, 2010.
Many thanks to all NICE customers who took the time to submit their success stories, and again, congratulations to the winners.
For more information
For more information, please contact Nancy Zimmermann, Marketing Communications Manager for NICE Systems, at 972.301.4847 or nzimm@nice.com.
