Interactions 2010 Conference Agenda

Registration will be open on Monday, May 3 , from 12:00-8:00PM
Tuesday, May 4th from 7:00AM - 5:00PM

Interactions 2010 Conference Flow:
Monday, May 3: Registration
Tuesday, May 4: General Sessions, Breakouts, Evening Event: Welcome Reception
Wednesday May 5: General Sessions, Breakouts, Evening Event: Customer Appreciation Party
Thursday May 6: General Sessions, Keynote Address and Closing Session

Interactions ‘10 will consist of six tracks that will give you the full picture from leading industry experts, NICE users, and NICE executives on optimizing your NICE solution. Tracks will include IT and technology, case studies, basic and advanced user education, business issues, and roundtables focused on issues and challenges contact center professionals like you face every day.

Business Value – Meeting Your Strategic and Operational Goals
Today more than ever the pressure is on to deliver world-class customer service and cultivate your customer assets. Furthermore, great demands are placed on the contact center professional to ensure compliance with regulations and protect the corporate the brand. And all this must be done while controlling costs. Sessions in this track will provide you with pertinent information on how NICE’s solutions can help you leverage timely, relevant, and accurate business insights from your customer interactions to address key business objectives. Join our experts who will be on hand to discuss how you can meet these challenges and improve agent performance, customer satisfaction, compliance, and operational efficiency.

Real World Successes – Best Practices for the Best Results
The best story is the real one. No theories, no speculations. Join your colleagues and hear their real-world stories about how they paved the road to success. Your peer NICE customers will share their recipes for getting outstanding results, whether in leveraging NICE solutions for improved agent performance, optimized supervisor processes, or better understanding customers.

Technology Advances – Getting the Most Out of Your NICE Solutions
With “operational efficiency” and “Total Cost of Ownership” being the name of the game, you need to know how to keep on top of your game while maximizing system performance. The sessions of this track are designed for the IT professionals, system admins, and project leads who are responsible for evaluating, deploying, or managing contact center technologies. We will provide you with information on the latest trends in reducing costs and maximizing your investments while improving the performance of the contact center. We will also be presenting how you capitalize on new enhancements to NICE’s solutions for affecting cost reductions and improve the effectiveness of your contact center and organization.

Open Forums – for an Open Dialogue
These interactive sessions on a wide variety of contact center topics will provide you with an opportunity to engage in an open dialogue, to hear from—and share with your peers— experiences, thoughts, and suggestions on how to get the most out of NICE’s solutions. Are you also looking for insights on the latest trends in the contact center? Do you have some of your own tips and tricks? Your colleagues and peers want to hear from you. Come prepared to raise your questions and share your experiences.

User Education Essentials – Understanding the Fundamentals
This track will focus on helping you improve your understanding of the core functionality of NICE’s solutions. From high level introductions to previously untried capabilities, to detailed technology specifics, these sessions are intended primarily for end users and individuals who administer and support NICE solutions. NICE’s knowledgeable experts will provide you the tools and techniques to help you maximize your own performance as a NICE user.

User Education Advanced – Taking Performance to the Next Level
Session contents in this track will include in-depth discussions on how the advanced features of the NICE family of products and of our partners can help you take your contact center performance to the next level. We’ll review important capabilities and look at recent innovations, diving deep into the nitty-gritty. We’ll share tips & tricks, best practices, tools, and recommendations to help you leverage advanced applications and capabilities for improving your customer satisfaction levels, regulatory compliance, and operational efficiencies.

Once the agenda is finalized, everyone who has registered for Interactions ‘10 will have the opportunity to create his or her own personalized agenda, so you can be sure not to miss the sessions that will be most valuable for you. Stay tuned for more details!