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Command, Control and First Responders
Emergency service providers - "First Responders" - are constantly on duty, may be called out at any hour of the day or night, and must respond promptly to every call.
Command, Control and Communications Centers (C4) are the focal points for collecting, processing, storing, displaying, analyzing and reacting to data obtained from both the public and the First Responder in real-time.
Continuous progress in communication technology enables the public to communicate using wireless devices, VoIP, send photos and video clips, text messages and conduct other types of interaction. To add to that, Public Safety organization are using advanced technology such as video surveillance and Automatic Vehicle Location (AVL) systems, to name two, in order to improve their public safety services.
NICE provides complete solution for C4 throughout the public sector, enabling C4 to face effectively challenges related to managing and acting upon multimedia incident information in real-time and in post-event.
NICE C4 solutions utilize a unique, easily expandable, digital video recording platform and an easily-operated, inclusive, audio recording and analysis system. Together, these provide a complete recording and analysis system which allows C4 units to gain insights from interactions and better understand all aspects of their operations.
First Responder Obligations
First Responders must maintain records of all the actions they take in dealing with any incident, both for internal review and occasionally before the courts. As a result, First Responders need an inclusive recording system that can be easily operated by employees who are not technology experts and are functioning in a mission-critical environment. Frequently the system has to function under severe budget restraints.
After an incident is concluded, First Responder staff and their controllers require a comprehensive and authentic reconstruction of events. They need to confirm what happened, where and when, and who was involved. They need to be certain that they cover every angle of the picture, from calls and transmissions, through video surveillance, to information that might be received and produced post event, such as cell phone photos from a walk-by civilian and reports filled by a field policeman.
Fire Services
Fire services, like other First Responders, need easy-to-use equipment that is reliable even in extreme situations. NICE provides field-proven solutions that allow fire services to reconstruct and learn from events by recording all interactions (wireline, wireless and radio calls as well as emails) as they happen.
Police
Police and law enforcement agencies typically utilize both NICE video and audio solutions. Video is used to track activities in and around the agency offices and to help discover and track suspicious vehicles, persons and objects. NICE audio solutions allow law enforcement agencies to record all incoming calls and use audio analysis to find specific calls - even when the call is incomplete.
Most modern police forces make extensive use of closed-circuit-television (CCTV) to monitor potential risk areas. NICE provides the cameras, hardware and software that make CCTV monitoring and management an integral part of the overall NICE solution
In addition, NICE provides tools that meet all international and national compliance requirements, meaning that NICE video and audio recordings are acceptable as evidence in most courts of law.
Emergency Medical Services
Like other First Responders, emergency medical services need to be able to recreate any incident in which they are involved - and here the incident can be, quite literally, a matter of life and death. NICE audio solutions mean that all communication between the control center, mobile units and First Responder personnel can be tracked, recorded and analyzed whether in order to comply with compliance requirements or for use as training tools.
NICE Public Safety Solutions
NICE Public Safety solutions provide:
- Robust and reliable total recording of all radio and telephony messages.
- Automatic number and location identification.
- Authentic reconstruction of events by providing accurate, chronologically correct recordings.
- Multimedia search and replay.
- Organization of the entire incident information in incident folders for protection and further management.
- One-click replay of last call.
- Simple, efficient operating procedures.
- An easily expandable open system for trouble-free integration with all existing systems.
- Quality measurement for call handling.
- Integrated CCTV solutions.
- Solutions integrated with and certified by major providers, including Motorola, M/A-COM and Plant Equipment.
Please click to receive more details on NICE First Responders solutions.
Multimedia Interactions Applications:
NICE Inform®,
Scenario Replay,
Last Message Replay,
Trunked Radio Solutions,
ANI/ALI call tagging
Multimedia Interactions Capture Platforms:
NiceLog®,
NICE VoIP Logger,
NICE Storage Center,
NiceCall® Focus III,
Mirra® IV
Video Analytics Applications:
Baggage Detection,
Intrusion Detection,
Vehicle Detection,
Crowd Detection,
Tailgating
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