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Now Small and Medium Businesses (SMB) can utilize NICE’s vast experience in providing total recording, quality management, and other tools in their contact centers. Based on the award-winning NICE Perform, NICE Perform SMB provides a new range of solutions for small and medium businesses.
NICE Perform SMB offers a new total recording and Quality Management (QM) solutions for contact centers with up to 100 seats. A powerful, cost-effective recording and QM application for both TDM and VoIP environments, NICE Perform SMB is easily installed and maintained with a remarkably low Total Cost of Ownership (TCO).
NICE Perform SMB offers a robust yet simple-to-manage and highly flexible architecture, which transfers the infrastructure and security experience that NICE has gained from large-site implementation to the SMB. And NICE Perform SMB includes a structured growth path that ensures easy, economical expansion as the contact center and the business grow.
In addition, NICE offers NiceCall Focus IIITM, a full-featured, compact recording solution designed to meet the needs of TDM-based SMBs as well as smaller sites such as bank branches, insurance offices, trading divisions of large financial institutions, health centers, universities and small contact centers.
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