|
|
|
|
 |
|
|
 |
The branch is back! With more and more customers seeking out the personalized service they can only achieve through their local branch, this customer touch-point is becoming an ever more important focal point for customer interactions. Accordingly, organizations with multiple branches are looking to capture all of these customer interactions to better understand customer and market dynamics. Furthermore, new and stricter regulations for financial organizations are driving the need to record customer interactions even at the branch level.
How to do this effectively, reliably, and in a cost-efficient way?
NICE provides a range of leading solutions for recording, monitoring, and managing customer interactions for organizations with multiple branches, specializing in VoIP technology enabling branches expand their recording capabilities while reducing significantly costs..
NICE support both centralized and distributed solutions:
- Centralized solutions has minimal footprint in the branches, hence are easier to install and maintain. On the other hand, these solutions are using a lot of WAN resources and dependent on WAN connectivity and will not work when the WAN is disconnected.
- Distributed Solutions are installed at the remote site, and resilient to WAN connectivity and low bandwidth. On the other hand the solution requires on site configuration and maintenance.
|
|
|
|
|
|
