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The NICE Interaction Analytics Business Solutions Hosted Service is a comprehensive offering enabling organizations to utilize the power of Interaction Analytics in a hosted, subscription-based model. Ideal for mid-sized businesses as well as large enterprises, the NICE Interaction Analytics Business Solutions Hosted Service provides low total cost of ownership (TCO) while providing short time-to-value.
NICE Interaction Analytics Business Solutions
The NICE Interaction Analytics Business Solutions Hosted Service offers access to a broad range of optional Interaction Analytics Business Solutions to provide more customized tools to improve contact center operations and performance. The service supports the following NICE Interaction Analytics Business Solution applications:
Low TCO
The NICE Interaction Analytics Business Solutions Hosted Service reduces the costs typically associated with an on-premise software product installation. Using the service eliminates the need to purchase and hardware servers, software and back office processes such as backups. In addition, the subscription-based model is fully flexible.
Quick Time to Value
The NICE Interaction Analytics Business Solutions Hosted Service provides immediate value to companies by leveraging pre-configured hosted servers. As a result, organizations do not need to spend time securing the right hardware and installing software. In addition, NICE’s packaged Interaction Analytics Business Solutions are all available out-of-the-box with pre-defined workflows, dashboards, reports, lexicons and alerts. Contact centers can start leveraging all Interaction Analytics Business Solution capabilities immediately.
High Availability and a Secure Environment
NICE provides a highly available hosting environment including:
- Uninterruptable power supply (UPS)
- Multiple ISP vendors
- Hardware server redundancy
- Online, offline and off-site backup
- Dedicated application environment for each client
- 24/7 technical support
The hosting service ensures high levels of server and network security and 24x7 availability at NICE’s North America-based hosted site.
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Success Stories
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FedEx North America's expedited carrier maximizes customer and driver retention and benefits the entire enterprise through NICE Perform's capabilities.
WPS Leading US health insurer improves customer satsifaction, agent quality of service and market intelligence capabilities with NICE Perform.
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