Project Management

Submitted by Anonymous on Thu, 06/17/2010 - 09:02
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Expert Deployment Made Easy

Once you’ve invested in industry-leading technology from NICE Systems, don’t leave your implementation to chance. NICE Project Management Services will dramatically simplify your implementation using a combination of expertise and industry-standard best practices, including Project Management Institute methodologies and processes. By coordinating and managing all NICE-related activities, a dedicated NICE project manager will work directly with your in-house project management team to get your NICE solution in place and online in less time. Let NICE ensure your solution works precisely as you expect from day one. 

 

On time. Within budget. Quality assured.

Clients all around the world rely on NICE Project Management Services to support their internal project managers with everything from large-scale implementations to customizations, upgrades and expansions. NICE project managers provide most value in situations that demand specialized expertise and resources such as when NICE solutions must be implemented…

 

  • Across multiple or complex sites
  • In integrations with multiple third-party or proprietary systems
  • With extensive customizations
  • Under tight, business-critical timelines
  • Without the benefit of staff time to manage the implementation internally
  • Despite unique risks 

 

One NICE Contact from Design to Delivery

With NICE Project Management, you benefit from the collective experience and expertise of the NICE organization. A dedicated project management professional with extensive hands-on experience implementing NICE solutions becomes your point of contact for all NICE-related matters, working with your team to:
 
  • Define and document all requirements concerning your NICE solutions
  • Manage the NICE resources and activity your implementation requires
  • Control the scope of your project
  • Identify and mitigate risks
  • Provide regular NICE-related project reports
  • Ensure your project is completed on schedule, within budget and at the highest quality
  • Manage installation, configuration and testing
  • Coordinate the training needs of your end-users
  • Hand over your working solution to your staff and NICE Support Services

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NICE Professionals Know NICE Solutions

NICE project managers know NICE products and solutions. There is no learning curve. We know the touch points, dependencies and resources required. We are familiar with the technology, equipment and infrastructure of the contact center environment. We know the obstacles and pitfalls that can cause needless delays. Furthermore, since we have implemented our solutions in every type of contact center environment, we have proven processes and practices for flawless delivery.
 
NICE project managers have access to NICE research and development teams to quickly address any technical issues that may arise during implementation. They also can help frame your NICE solution for future growth and facilitate the addition of upgrades, expansions or new features as your enterprise expands and changes.
 
Our seasoned project managers follow the principles and best practices of the Project Management Institute (PMI) as modified to suit the unique requirements of NICE solutions and your contact center environment.

 

Everywhere You Are, Worldwide

NICE Project Management Services can help your teams manage implementations across multiple centers anywhere in the world. We can coordinate local resources, interface with your onsite teams, and provide a single point of contact for your managers, worldwide.