Customization Services

The Perfect Fit for Your Business Needs and IT Environment

• Application Programming Interface (API) integrations: Our customization team can integrate your NICE and CRM applications at the API level, enabling you to control call recording from other applications in your environment.

• Integration with various data sources: Once NICE applications are integrated with your data sources, you can categorize and query calls based on business data, and import and attach the data to the corresponding calls. Additionally, data integration enables you to centralize and, therefore, simplify user administration.

• Computer Telephony Integration: By integrating your computer systems with telephony resources, you can greatly enhance the value of your workforce management applications. CTI integration enables the software to attach recordings to specific call records and fuels the invaluable query function.

• Bulk call exporting: Save valuable network space by customizing your NICE applications to export massive numbers of calls at once. Schedule the export time based on your organization’s specific criteria.

• Tape to file: Migrate recorded calls stored on tapes to electronic files so you can access them quickly and easily while ensuring regulatory compliance.

• For simple, straightforward customizations, NICE Customization Services can provide your vendors or in-house IT with tools and support to help them adjust the software themselves.
• NICE Customization Services can be engaged to quickly deploy packaged software components— commercial off-the-shelf software or code elements NICE already created for similar situations and needs— that perform the functions you need and save you time and development budget.

• To reduce deployment time, NICE conveniently offers electronic software delivery of your customized software via the NICE Software Download Center.

• For highly specialized requirements, NICE Customization Services can craft all new software uniquely tailored to your equipment, workflows and processes. After a detailed assessment of your business needs and requirements, our consultants design and build your custom software, and test and install it to ensure that everything performs as agreed. As part of the process, your in-house team also receives software documentation including a setup and user manual, administrative and maintenance guides, and other materials as required.