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Hosted Analytics
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Powerful Insight at Low Cost
NICE Hosted Analytics enables organizations to gain the power of cross-channel analytics in a hosted, subscription-based model. Ideal for midsized businesses as well as large enterprises, NICE Hosted Analytics provides low total cost of ownership with quick time-to-value.
NICE Hosted Analytics enables organizations to gain the full range of out-of-the-box capabilities of NICE Interaction Analytics with no upfront commitment. Hosted by NICE in a secure data center, this cloud-based offering is specifically tailored to the needs of midsize organizations seeking the benefits of enterprise-grade speech analytics and other analytics capabilities, without having to bare the full burden of capital expense and maintenance costs.
NICE Hosted Analytics provides a multi-layered, high-availability environment, backed by uninterruptable power supply (UPS), multiple ISP vendors, hardware server redundancy, backups, dedicated server space for each client, and 24/7 technical support. It also provides comprehensive security including restricted access to the host site, security cameras, SSL connection, virtual private network with data encryption, user authentication and role-based security.
NICE Hosted Analytics also offers access to best-in-class, cloud-based NICE Interaction Analytics applications which contact centers can use to:
By leveraging NICE Hosted Analytics, contact centers gain valuable access to the voice of the customer enabling them to:
- Improve operational efficiency by increasing first contact resolution and optimizing average handle time
- Increase customer loyalty by improving customer satisfaction and predicting customer churn
- Increase revenue by improving cross-sell and up-sell performance and optimizing marketing campaign effectiveness
NICE Hosted Analytics provides companies with all best-in-class tools to extract insight from customer interactions, without the need to install software on-premise.
- Pre-configured servers hosted by NICE
- All NICE Interaction Analytics solutions are available as software-as-a-service
- Secure, Web-based remote access to hosted NICE solutions
- Dedicated environment for each client
- Comprehensive security including encryption and role-based user authentication