Call Recording

Submitted by Anonymous on Wed, 06/16/2010 - 21:45
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Designed for Small and Medium Call Centers and Branch Environments

Small and medium-sized contact centers (SMCC) and branch offices are not so different from large corporate contact centers. Although their agent population and call volume may be miniscule in comparison, their business requirements are similar. Like large centers, they need robust call recording systems to ensure regulatory compliance and quality management. Does SMCCs’ smaller size mean they should settle for less functionality? At NICE, we don’t think so. NICE Recording eXpress delivers low-cost call recording, providing the power of high-end call recording systems, just on a smaller scale.

NICE Recording eXpress is easy-to-install, low-cost call recording software designed to address the unique requirements of SMCCs and financial branches. Based on NICE’s advanced interaction recording technology, NICE Recording eXpress low-cost call recording enables you to:
 
  • Record customer calls in individual offices or throughout branch offices.

 

 

  • Archive them locally or remotely in the event of future investigation or litigation.
 
Since implementing IT functionality within a limited budget can be a major concern for smaller operations, NICE Recording eXpress delivers an all-in-one, low cost call recording system on a single standard server. It offers low total cost of ownership as it can be deployed quickly and easily, maintained either locally or at a remote data center, and supports existing voice over IP (VoIP), Time Division Multiplexing (TDM) and hybrid networks in a single box.
Simple but powerful, NICE Recording eXpress is a low-cost call recording system, enterprise-grade solution that empowers SMCCs to comply with stricter corporate and governmental regulations as well as minimize exposure to disputes— at an affordable price. It also enables companies to efficiently and cost-effectively deploy and maintain call recording capability across a large number of branches or small sites.

NICE Recording eXpress low-cost call recording offers SMCCs and branch offices many value-added enterprise-grade capabilities including:

 
  • Intuitive configuration and administration application
  • Localized or centralized storage which can incorporate several sites
  • Simple and rapid deployment which requires less than half a day to install at a standard site, reducing IT personnel-related costs
  • VoIP, TDM and screen recording on a single commercial off-the-shelf server to optimize investment in existing technology
  • State of the art, web based application whose small footprint reduces facility costs
  • Support for up to 9 languages on the same system