SMBs and Branches

Submitted by Anonymous on Thu, 06/17/2010 - 13:35
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Advanced Capabilities, Rapid Installation, Affordable Price

Small and Medium Business (SMB) contact centers and branch office operations face similar business needs and challenges as those of large contact centers and enterprise environments – regulatory compliance, quality of service, operational efficiency, and customer experience are all top of mind.
 
In the past, SMBs and branches had to compromise between price, capacity, capabilities and quality. Now, NICE provides a comprehensive, advanced, easy-to-install, and affordable offering tailored to the needs of SMB and branch operations, including compliance call recording, quality management, workforce management and hosted interaction analytics applications.

Call Recording system

Call Recording
Designed for small and medium call centers and branch environments

Quality Management

Quality Management
Enterprise-class capabilities on a scale and budget of small contact centers

Workforce Management

Workforce Management
Forecasting and scheduling for call centers with 200 agents or less

Hosted Analytics

Hosted Analytics
The power of cross-channel interaction analytics in a hosted, subscription-based model