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NICE is global, and NICE support is available 24/7.
There is always someone from NICE ready to answer questions and provide the information you need, whether at the NICE corporate office, direct regional offices or through local NICE representative or distributor.
And if a NICE solution has been operational for six months or more, or if operations and activity tend to change over time, a NICE Technical Health Check can provide valuable insights into the performance of your solution.
NICE Global Support offers:
- Regional offices - NICE is always close to you.
- A new, advanced CRM system for call handling.
- Expert account managers dedicated to optimizing your satisfaction.
- A NICE headquarters contact group on the line round-the-clock.
- Best quality service, tailored to your needs and preferences.
- Field engineers communicating directly with NICE headquarters' support teams for a fast, problem-free solution.
- Vast knowledge base and professional documentation always at the NICE engineers' disposal.
- Highly professional NICE R&D support group.
- Expert consultation to optimize performance.
- Web features for better service.
- Personal customer care group.
- The NICE Technical Health Check.
Click here to learn more about NICE Global Support, or contact the NICE Global Services Organization at NICEservices@nice.com.
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