eDiscovery

Easy Retrieval of Call Recordings and Other Electronic Discovery Information

The U.S. Federal Rules of Civil Procedure (FRCP) requires businesses to manage electronically stored information (ESI) in a way that it can be delivered promptly, complete with any associated metadata, when requested as part of litigation discovery proceedings. ESI covers a broad range of data including emails, text chats and call recordings— information routinely collected in the call center.
 
In contrast to other, more specific compliance regulations, electronic discovery rules can impact virtually every business. Simply put, if you are tried in a U.S. federal court, the rules apply. If you are held in non-compliance, fines, sanctions and other significant damages to your company can result.
 
NICE eDiscovery solutions provide your organization the ability to respond quickly and effectively to ESI requests resulting from litigation, compliance investigations, employee terminations, customer disputes or other reasons. Make NICE eDiscovery a part of your risk management and regulatory compliance programs.