Compliance Recording and Analytics

Submitted by Anonymous on Wed, 06/16/2010 - 08:43
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Enforcement Made Easy

Many financial institutions gain a competitive advantage and economies of scale by doing business globally. But the growing diversity and complexity of international regulations can make it difficult to manage compliance-related risks.
 
Part of the NICE’s Financial Crime, Risk & Compliance Solutions, NICE compliance recording and analytics capabilities provide a proven solution for enforcing regulatory compliance, improving risk management and enhancing efficiency of internal processes.

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NICE compliance recording and analytics capabilities provide financial firms with a robust, mission-critical solution to address their needs.

 

  • Regulatory compliance- Automated call recording helping organizations retain records of all customer interactions in compliance with external regulations and internal policies

 

  • Dispute management- Sophisticated search, retrieval and call replay capabilities help resolve customer disputes quickly and cost-effectively

 

 

  • Compliance call playback workflow- A built-in, auditable workflow process for replaying call recordings in trading floor environments enabling companies to comply with strict security requirements while still providing fast access to audio archives

 

  • Retention management- Automated archiving that stores call recordings for a pre-defined retention period and completely deletes them upon the defined expiration date

 

  • Flexibility– Support for call recording in enterprises and branch offices with both TDM, VoIP and hybrid environments

 

NICE compliance recording and analytics provides companies with operational and strategic benefits enabling them to:

 

  • Achieve 100% call recording
  • Ensure compliance with industry regulations including HIPAA, PCI and MiFID
  • Extract data from calls to assist in investigative processes and gain business insight
  • Minimize exposure to costly disputes and claims
  • Maintain an audit trail of verbal commitments
NICE compliance recording and analytics provide financial firms with advanced capabilities including:

 

  • Support for VoIP, session initiation protocol (SIP)-based, TDM and hybrid telephony environments
  • Support for data center and multi-site needs
  • Scalable architecture to adapt to growing call recording capacity needs
  • Comprehensive redundancy and business continuity features
  • Data security through end-to-end media encryption, authentication and server hardening
  • Software-only solution