Public Safety

When the Public Counts on You, You Can Count on NICE  

There’s no higher calling than public safety, and your emergency communications or command and control center play a critical role. Whether handling emergency calls or managing security operations, your organization forms the front line of public protection. With so much depending on you, you need public safety and security solutions you can count on. You need real-time information and intelligence to improve situational awareness and speed response. You need 360-degree insight before, during and after the fact. Best-of-breed solutions from NICE deliver all this and more.

NICE offers the industry’s most comprehensive suite of public safety and security solutions. With technologies for incident information management, intelligence and law enforcement, video surveillanceaudio and call recording/logging software and situation management. NICE maximizes your effectiveness every step of the way, from incident detection, verification and incident handling, to investigation, resolution and prosecution.  

Only NICE offers NICE Inform so you can get to the heart of what matters fast and share multimedia incident information securely and efficiently. NICE Inform fuses once-siloed incident informationvoice recordings, video, captured screens and multimedia content from your public safety, security and IT sub-systems— into a single synchronous view to give you invaluable insight and 360-degree visibility into incidents.
NICE Public Safety Solutions are next-generation-ready, open, reliable and evolutionary. They are built on unmatched public safety know-how combined with five-star support for every project phase. It’s no wonder why 9 of the 10 largest U.S. cities and more than 5,000 customers worldwide entrust their public safety and security to NICE.
NENA’s Next Generation Partner Program

NICE is an active member of NENA’s Next Generation Partner Program and is involved in the work related to both defining multimedia recording standards and interfaces as well as interoperability testing.

NICE solutions are the most comprehensive in the industry, built to address your public safety and security needs. They empower your public safety organization to:
  • Boost efficiency, streamline investigations and consolidate multimedia information silos with incident information management
  • Take control over the flow of inbound/outbound incident information and improve interoperability through secure information-sharing with NICE Inform
  • Improve security operations and enhance real-time situational awareness, response and event management with intelligent video surveillance and content analytics
  • Apply intelligence solutions to combat crime and terror, and ensure city safety
  • Evaluate, coach and train call-takers to attain peak performance with proactive quality assurance
NICE offers the industry’s most comprehensive suite of public safety and security solutions with best-of-breed capabilities such as:
  • Call Recording/Logging: Proven, scalable, reliable, recording solutions for conventional telephony, Voice over Internet Protocol (VoIP) and trunk radio; rock-solid partnerships with leading public safety companies ensure seamless integration in any environment
  • NICE Inform: Next-generation technology for managing multimedia incident information; fuses incident information silos into a synchronous view
  • IP Video Surveillance/Analytics: Combines real-time video analysis with IP networking, recording and management for threat detection and verification, and event investigation and resolution
  • NICE Situator: Provides situation planning, management, response and analysis for security, safety and emergency markets eliminating the risk of human error and the potential loss it can cause
  • Intelligence/Law Enforcement Agencies (LEA): Comprehensive, end-to-end intelligence solutions for intelligence operations and LEA
  • SafeCity Security Solution: Multi-layered security and surveillance management for comprehensive city safety
  • Service and Customer Support: Complete lifecycle support for every phase of NICE deployments
  • Quality Assurance: NICE Inform Quality Assurance Solution monitors performance, identifies knowledge gaps and training opportunities for the continual improvement of your organization. 
Next Gen Emergency Call ManagementNext Gen Emergency Call Management
NG9-1-1-Ready Solution Right Now 
Text and Data Logging
Capture, Log and Synchronize for Complete Incident Reconstruction As you prepare your 9-1-1 emergency call center for text-to-9-1-1 and NG9-1-1, one of the capabilities your PSAP will require is the ability to log all new forms of incoming communication. The complete NICE Text and Data Logging solution enables you to capture, log and synchronize incoming text-to-9-1-1 communications for a range of benefits.