Public Safety

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When the Public Counts on You, You Can Count on NICE  

There’s no higher calling than public safety, and your emergency communications or command and control center play a critical role. Whether handling emergency calls or managing security operations, your organization forms the front line of public protection. With so much depending on you, you need public safety and security solutions you can count on. You need real-time information and intelligence to improve situational awareness and speed response. You need 360-degree insight before, during and after the fact. Best-of-breed solutions from NICE deliver all this and more.
NICE offers the industry’s most comprehensive suite of public safety and security solutions. With technologies for incident information management, intelligence and law enforcement, video surveillance, audio recording and situation management. NICE maximizes your effectiveness every step of the way, from incident detection, verification and incident handling, to investigation, resolution and prosecution.
 
Only NICE offers NICE Inform so you can get to the heart of what matters fast and share multimedia incident information securely and efficiently. NICE Inform fuses once-siloed incident information— voice recordings, video, captured screens and multimedia content from your public safety, security and IT sub-systems— into a single synchronous view to give you invaluable insight and 360-degree visibility into incidents.
 
NICE Public Safety Solutions are next-generation-ready, open, reliable and evolutionary. They are built on unmatched public safety know-how combined with five-star support for every project phase. It’s no wonder why 9 of the 10 largest U.S. cities and more than 5,000 customers worldwide entrust their public safety and security to NICE.
 
NENA’s Next Generation Partner Program
 

NICE is an active member of NENA’s Next Generation Partner Program and is involved in the work related to both defining multimedia recording standards and interfaces as well as interoperability testing.

NICE solutions are the most comprehensive in the industry, built to address your public safety and security needs. They empower your public safety organization to:
 
  • Boost efficiency, streamline investigations and consolidate multimedia information silos with incident information management
  • Take control over the flow of inbound/outbound incident information and improve interoperability through secure information-sharing with NICE Inform
  • Improve security operations and enhance real-time situational awareness, response and event management with intelligent video surveillance and content analytics
  • Apply intelligence solutions to combat crime and terror, and ensure city safety
  • Evaluate, coach and train call-takers to attain peak performance with proactive quality assurance
NICE offers the industry’s most comprehensive suite of public safety and security solutions with best-of-breed capabilities such as:
 
  • Call Recording/Logging: Proven, scalable, reliable, recording solutions for conventional telephony, Voice over Internet Protocol (VoIP) and trunk radio; rock-solid partnerships with leading public safety companies ensure seamless integration in any environment
  • NICE Inform: Next-generation technology for managing multimedia incident information; fuses incident information silos into a synchronous view
  • IP Video Surveillance/Analytics: Combines real-time video analysis with IP networking, recording and management for threat detection and verification, and event investigation and resolution
  • NICE Situator: Provides situation planning, management, response and analysis for security, safety and emergency markets eliminating the risk of human error and the potential loss it can cause
  • Intelligence/Law Enforcement Agencies (LEA): Comprehensive, end-to-end intelligence solutions for intelligence operations and LEA
  • SafeCity Security Solution: Multi-layered security and surveillance management for comprehensive city safety
  • Service and Customer Support: Complete lifecycle support for every phase of NICE deployments
  • Quality Assurance: NICE Perform provides quality management solution helping supervisors, QA managers and trainers identify call taker and dispatcher knowledge gaps through fair and consistent evaluation and provide easy way to deliver coaching.

Next Gen Emergency Call Management

Next Gen Emergency Call Management
NG9-1-1-Ready Solution Right Now In the not-too-distant future, emergency calls will come in the form of data: VoIP, real-time text messages, wireless emergency calls accompanied by camera-phone pictures or streaming video, automatic crash notifications and more. How will you capture and manage these next generation emergency communications? Look to NICE to get next gen-ready today.