​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​NICE Inform a Multimedia Incident Information Management Solution

​​Streamlining incident investigation and debriefing

Public Safety Answering Points (PSAP) are going through tremendous change. Until very recently, telephony and radio were the primary, if not the only, forms of communication used at first response call centers. With NG9-1-1​ / NG112 already here, PSAPs need to be able to handle a variety of media, all of which needs to be captured, reconstructed, organized and stored.

Accurate, efficient and secure

NICE Inform fuses together all of the different media and communications from an incident to create a single, synchronized timeline. That includes audio, video, photos, GIS, CAD, desktop screens, text-to-911, third-party voice, and data collected from physical security information management​ (PSIM) systems. With an authentic chronological audio-visual timeline, your PSAP will be able to:

  • Streamline processes - NICE Inform automates and optimizes incident debriefing and information management
  • ​Save time and money - retrieval of incident information is reduced from hours or days to minutes, significantly improving operational efficiency
  • Controlled information flow - through secure information sharing that can be tracked and managed
  • ​Ensure quality and compliance - through NICE Inform QA, which lets you review and evaluate operator actions based on a multi-angle view of the incident 

​Proven track record

NICE Inform is used by some of the world's busiest public safety agencies, and has been selected and deployed by over 3000 organizations worldwide.  

"With NICE Inform, all of our departments can securely access their own recorded communications, collaborate more effectively, and create comprehensive timelines for incidents involving multi-agency responses, greatly streamlining the process of building a case.​ NICE Inform also gives us a platform to capture and consolidate video, text messaging and other NG9-1-1 / NG112 communications in the future."

Ahsan Baig, ITD, City of Oakland. 

Supporting your move to NG9-1-1

The move to NG9-1-1 / NG112 is both inevitable and challenging. We'll help you migrate your first response communication center into the future with flexible SIP-based VoIP options, support for hosted environments and comprehensive multimedia management capabilities. And we're already looking beyond NG9-1-1 / NG112, anticipating what lies ahead and making sure you're ready with NICE Inform.

"We're able to get a comprehensive picture of what happened during any event. We can see the dispatcher entering the call into CAD, hear the steps that were taken to transmit information to the caller or officers, and see the video, all on one screen. The integration of these elements gives us a complete and seamless record of events."

Captain Robert J. Haffner, Bethlehem Police, Department of Support Services Division​​​​​


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