​​​​​​​​​​​​​​​​​​​NICE Audio Recording Solution

​​Advanced Audio and Call Logging Software in the NG9-1-1 Era

For public safe​ty organiz​ations, call logging is an absolute requirement. That means capturing every call, whether its telephony, passive or active VoIP recording, etc​​​. Furthermore, today's call-logging software must be able to handle the demands of N​​G9-1-1 ​/ NG112 and maintain the strict regulatory standards that govern the public safety domain.

Capture it all​

NICE's audio recording solution works with virtually every type of telephony solution out there, from traditional telephony through SIP-based VoIP recording. It will give you the flexibility to easily transition your Public Safety Answering Point (PSAP) into a next-generation emergency call center, supporting a wide range of PBX platforms, extensions and IP switches. We also support radio integrations, including Motorola Astro and Dimetra, Harris VIDA, Airbus P25, and others.

  • Designed for public safety - from the bottom up, you'll have a complete, scalable solution, certified by the leading CPE and radio v​endors
  • Future proof - NG9-1-1 / NG112-ready and NENA i3-compliant
  • ​Experience and expertise - field proven with thousands of installations worldwide recording millions of channels

Be ready for NG9-1-1

Easily extend your NICE audio recording platform to include text and i3 data. It also supports transitional NG9-1-1 / NG112 networks with SIP trunk logging. And when you integrate it with NICE ​Inform​, you'll be able to fuse all multimedia incident information including phone, radio, text, GIS, screen, video and more – making you NG9-1-1 / NG112 ready.

Functionality that translates in​to agility

Capturing, recording and storing are the basics of call logging software. What you'll be able to do with those recordings is where we make a difference. You'll be able to quickly locate calls based on a range of search parameters: caller ID, location, incident ID, date and time, user name, and more. A variety of options for call retention includes, for example, selective call deletion (retaining call data while deleting the actual recording).

What works best ​

You need options; options that allow you to use the best combination of resources that you already have or would like to acquire. We give you a wide range of storage, audio logging and archiving possibilities, so that you can use the most cost-effective option for your environment. And of course, you'll have recording options: total recording or recording on demand. These, and others are standard features – so they'll be available from day one. ​​

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