NICE​​ Security Solutions for Critical Communications

Turning Big Data into critical insights

The tools, technology and solutions you apply to your Public Safety Answering Point (PSAP) critical communications have the ability to substantially impact lives. They're that important. With over 1,000,000 VoIP and 25,000 RoIP NICE channels in operation, and with nine out of 10 of the largest cities in North America using NICE technology for 9-1-1 and critical communications, rest assured that we understand your needs and have the right solution to meet them.

NICE Audio Recording solution

Every communication to your PSAP must be recorded. That means capturing every call, whether it’s telephony, passive or active VoIP, etc. And it means that the call-logging software you deploy must be able to handle the demands of NG9-1-1 and maintain the strict regulatory standards that govern the public safety domain. Our solutions do all of that, and they help you improve response and performance.


NICE Audio A​nalytics

NICE Audio Analytics help make sense out of the vast amounts of information flooding your PSAP, providing you real insight from otherwise unstructured data. This includes revealing patterns, grouping calls by type, identifying internal knowledge gaps or having the ability to quickly access related communications – all in a matter of minutes. And that's just the start.  ​