NICE Successfully Deploys IP Recording Solution Shared by Three Colorado Public Safety Agencies to Support Harris P25

NICE’s hosted solutions enable seamless IP migration and help lower costs for PSAPs

December 12, 2012

RA’ANANA, ISRAEL, December 12, 2012, NICE Systems today announced that it has successfully implemented its IP radio recording solution for three Colorado public safety agencies. NICE’s recording solution was purchased by the Jefferson County Emergency Communications Authority (JCECA) in order to support the Harris P25 VIDA digital communication system that is in place. The JCECA purchased the NICE solution for use by three public safety agencies: the City of Lakewood Police Department, the West Metro Fire District, and the Wheat Ridge Police Department. 

Regionalization is a growing trend in public safety, as agencies are looking to share IP networks and hosted solutions in order to maximize their technology investments while reducing costs. The three Colorado agencies are already using a shared NICE Inform solution for enhanced incident reconstruction and debriefing. Now, by implementing a centrally hosted audio capture platform from NICE to support their Harris P25 radio system, they can benefit as well from advanced IP recording. The agencies are in the process of migrating to all IP VIDA radio networks but are still maintaining their legacy EDACS trunked radio systems during the transition. NICE Inform is also helping to make the transition to IP radio recording transparent to agency officials who routinely access recordings.

Richard Rudy, Radio Communications Engineer for the City of Lakewood Police Department Radio Communications Division,administers the NICE solutions for the agencies on the network. “There’s no sense having multiple devices that do the same thing in one regional area,” said Rudy. “We purchased NICE Inform as a joint venture a few years ago. NICE Inform has made it possible for us to migrate to the P25 world of IP-based radio system recording without redesigning the wheel. Our agencies have the ability to access their own 9-1-1 recordings, their analog trunked EDACS recordings, and now their Harris P25 IP radio recordings, all from the same NICE Inform interface they’re already familiar with. NICE Inform made our migration to IP radio recording seamless.”

Designed for openness and interoperability, NICE Inform is a software application that works both with NICE’s analog telephony/radio recording solutions and with NICE’s newer VoIP/IP radio capture platforms. Public Safety Answering Points (PSAPs) are able to add new audio capture platforms as needed, which means they can migrate to IP recording without extensive user retraining or forklift upgrades. NICE Inform is the first multimedia incident information management solution capable of capturing and fusing diverse multimedia content for authentic incident reconstructions used in investigations, debriefing, and training.

“As more public safety agencies migrate to IP radio, they need proven recording technology that can ensure a seamless transition,” said Yaron Tchwella, Security President and EVP Business Operations at NICE. “NICE’s hosted solutions not only ease the switch to IP recording, they also enable these agencies to leverage shared infrastructure for reduced costs, getting the best of both worlds.”

“The integration of Harris’ VIDA system, which supports Phase 1 and Phase 2 P25 as well as OpenSky trunking, with NICE Inform and the NICE audio recording solution has helped public safety agencies smoothly migrate from legacy systems to advanced technology,” said Tom Burkett, product manager, Harris Public Safety and Professional Communications. “The successful deployment by the three Colorado agencies of the joint solution substantiates the value it brings to public safety customers and NICE’s leadership in this market.”

The NICE Security Offering addresses the needs of governments and enterprises with intent-based solutions for fighting crime and terror, by anticipating, managing and mitigating safety, security and operational risks. The offering enables capturing, analysis and correlation of data from multiple sensors and systems, including audio, video, radio, geo-location and web, providing a framework for fusing data silos into a single, holistic operational view. NICE Security solutions empower organizations to act effectively in real time to prevent, manage and investigate incidents, ensuring fast resolution and debriefing, and continuous security improvements. NICE Security solutions are deployed worldwide in transportation systems, critical infrastructures, city centers and enterprise campuses.

About the Jefferson County Emergency Communications Authority (JCECA)

The Jefferson County Emergency Communications Authority (JCECA) was formed in 1983 by an Intergovernmental Agreement for the purpose of providing emergency telephone services within 28 cities, counties and fire protection districts in the state of Colorado. For more info:

About NICE Systems
NICE is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real time from multiple sources, including phone calls, mobile apps, emails, chat, social media, and video. NICE’s solutions enable organizations to take the Next-Best-Action to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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