Emergency call takers and dispatchers must be objectively evaluated and consistently coached to provide quality service in accordance with defined protocols. Leveraging its call taking protocol software integrations, NICE helps you streamline the case review process and makes your job much easier. NICE integrates its communications recording solutions with the top criteria-based call taking protocol software. Now you can conveniently playback recordings of communications related to cases of interest directly from 3rd party case review interfaces – eliminating time-consuming searches for recordings within a separate recording system and toggling between different interfaces while performing a quality evaluation.
APCO 9-1-1 Adviser®
Priority Dispatch AQUA Evolution®
Contact us today to learn how your organization can benefit from our
call taking protocol software integrations.