Preparing for Next Gen 9-1-1

Historically, PSAPs (Public Safety Answering Points) have used recording technology to capture and preserve their 9-1-1 and radio communications. Recordings are the crucial link to reconstructing incidents. They recount who said what to whom and when — from the first chaotic moments of a 9-1-1 call to its eventual response and conclusion. But much has changed in the four decades since the first 9-1-1 call was placed. PSAPs now have sophisticated technologies available to them that they could have only dreamed of in the late 1960s. Today, there is vastly more multimedia information available to unlock the incident timeline of what happened, when. And even more is coming with Next Generation 9-1-1. This article, published in the winter edition of Government Buyer magazine, shows how the NICE Inform multimedia incident information management solution is helping PSAPs like the City of Westminster prepare for Next Gen 9-1-1.

Note: The above article appears on page 6 of Government Buyer, winter edition. You will need to register as a member on the website to read the article.

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