Certified Avtec Call Recording – Record Avtec Scout Audio and Screens
Through collaboration with Avtec, NICE’s GOLD-CE certified Avtec Scout Call Recording solution records voice interactions from endpoints through the VPGate or directly from the Avtec Scout Console using VoIP. The combined solution provides affordable, reliable technology for dispatch communications centers of all sizes using NICE’s NRX. NRX is a Next Generation 9-1-1 ready solution. It leverages open architecture and integrates seamlessly into the existing and evolving infrastructure of Public Safety emergency communications centers. Organizations that employ Avtec Scout Dispatch Console systems can now reliably capture and more effectively leverage their audio recordings to evaluate, analyze and improve interactions.
Advanced Direct Recording of Radio and Telephone Transmissions
This integration targets the recording of voice calls and metadata to and from the Avtec Scout system which is captured on the NICE Recording solution using the Avtec VPGate interface. The Avtec VPGate forwards the incoming and outgoing audio transmission and associated data to both the NICE NRX recorder and Scout Console simultaneously. For radio and telephony endpoints, separate streams are forwarded for received (Rx) and transmitted (Tx) voice utilizing two separate recording channels on the NICE recorder. Related metadata is forwarded along with the media streams.
High-precision Search and Incident Reconstruction
For search, playback, and incident reconstruction purposes, recorded calls can be found in the NICE Inform interface using any combination of captured metadata, including a Session ID, endpoint name, User Login Name, Console ID (for the console recording the data), audio direction, call duration, endpoint state, Frequency, Talkgroup, ANI or Caller ID, Call Type, Dialed Number, and more.
Little or No Impact on Network Resources
With a direct IP connection to the Scout console system, the NICE NRX system provides high quality audio recordings and simplifies network design, eliminating the need to identify tap points that other indirect-capture solutions require.
Faster Implementation, Less Hardware
NICE’s certified Avtec Scout call recording method captures transmission streams via certified direct integration, eliminating the need for spanning ports or managed switches. This efficient integration approach saves hardware resources and expedites implementation.
Support for Advanced Radio Technologies
The Avtec VPGate transcodes audio from IMBE™ and AMBE+2™ formats to G.711 (and can also perform decryption) before forwarding audio to the recorder. These are the native vocoder formats for P25, DMR, and pDMR radios.
Redundant Configurations for High Reliability
Whether deployed at a single site or in multi-site configurations, we recommend a resilient, fully redundant configuration that eliminates the vulnerability of any single point of failure that could affect the recording, capture, storage, or archiving processes.
Redundant recording is coupled with intelligent search and replay. NICE Inform avoids presentation of duplicate recordings to users in their search results. The solution automatically displays only the primary or the secondary (redundant) record, depending on availability.
With resilient recording deployments, all interfaces, media and data (for replay), reconstruction, organization, evaluation, analytics and media distribution are available for use at all times, without interruption.
Contact us today to learn how your organization can benefit from NICE’s Certified Avtec Scout call recording solutions.