Project Management

Submitted by Anonymous on Wed, 04/14/2010 - 08:26
Show Lobby links: 
Do not show a Lobby

Expert Deployment Made Easy

NICE solutions deliver the advanced capabilities needed to make your security center or PSAP more valuable. The most efficient way to implement your NICE solution is to rely on the service of an experienced NICE Project Manager who will support your project management team to get your NICE solution in place and working for you in less time.
 
By coordinating and managing all NICE-related activities, NICE Project Management will dramatically simplify your implementation and assure your solution works precisely as you expect from day one.
 
In compliance with industry standard best practices, NICE follows Project Management Institute (PMI) methodologies and processes. 

 

Where Project Management Helps

Clients routinely rely on NICE Project Management to support their internal project managers with everything from large-scale implementations to customizations as well as smaller upgrades and expansions. Expert NICE Project Managers are especially valuable to your operations– and your bottom line– in situations that demand special expertise and resources such as:
 
  • Complex or multi-site implementations
  • Solutions requiring integration with multiple systems
  • Extensive customizations
  • When timelines are critical
  • When you don’t have the staff time to manage the implementation internally
  • When you need to identify and manage risks unique to your project 

 

NICE Professionals Who Know NICE Solutions

With NICE Project Management you will benefit from the collective experience and expertise of the NICE organization. An expert project management professional with extensive hands-on experience implementing NICE solutions is your point of contact for all NICE-related matters.
 
Your NICE Project Manager provides accumulated expertise related to NICE solutions. There is no learning curve. We already know all the touch points, dependencies and resources required. We are familiar with the system, equipment and infrastructure of the contact center environment. We know how to avoid the obstacles and pitfalls that can cause needless delays. Furthermore, since we have implemented NICE systems in every type of contact center environment, we have proven processes and practices for implementing NICE solutions flawlessly.
 
NICE Project Managers also have access to NICE’s R&D and development teams so they can quickly address any technical issues that may arise during the implementation.
 
NICE Project Management can also help frame your NICE solution with an eye to the future and facilitate the addition of upgrades, expansions or new features as your enterprise grows. 

 

One NICE Contact from Design to Delivery

With a NICE Project Manager, you will have a single point of contact for all NICE responsibilities and services through final hand over to your users and the support team. The services and methods can be fully tailored to your specific needs. Your project management staff can rely on your NICE Project Manager for any NICE-related question, issue or activity until your solution is configured, installed, tested, operation-ready and handed over to your team.
 
Your NICE Project Manager will work with your team to:
 
 
  • Define and document all requirements concerning your NICE solutions in a statement of work and project plan
  • Manage the NICE resources and activity your implementation will require
  • Control the scope of the project
  • Identify any potential risks and move to mitigate them
  • Provide regular project reports on NICE-related elements
  • See that the project is completed on schedule, at the approved budget and at the planned quality level
  • Manage your solution’s installation, configuration and testing
  • Coordinate the training needs of your end users
  • Hand over your working solution to your staff and the support organization

 

 

The NICE Project Manager is on task with your team from the initiation of the project. That relieves your staff of the myriad details and tasks involved in delivering a properly configured solution and getting it online. Since your NICE Project Manager has already seen virtually every contingency that can arise, you can expect a smooth, low-anxiety implementation. 
 
Project-Management
 

On time. On budget. Quality assured.

Our seasoned project managers follow principles and best practices established by the Project Management Institute (PMI), which we modify to suit the unique requirements of NICE solutions and your contact center environment. 

 

Everywhere You Are, Worldwide

NICE Project Management Services work worldwide, which means we can help your teams manage implementations across multiple centers anywhere in the world. We can coordinate local resources for you where necessary, interface with your on-site teams and provide a single point of contact for your managers.