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A member of the NiceLog voice logger family, NICE VoIP logger enables your organization to follow a smooth migration path for handling VoIP calls while providing total recording, rule-based selective and sampled recording, or record-on-demand solutions.
NICE VoIP recording solutions are certified by the world’s leading VoIP telephony vendors, and are suitable for the entire range of organizations, from the small office or contact center to the large, multi-site organization.
NICE VoIP loggers support two methods of VoIP recording – passive and active.
With passive VoIP recording, the loggers are connected to mirroring (SPAN) ports of the network switches that reflect the traffic to be recorded. Passive VoIP recording is available with every telephony environment that uses standard Real Time Protocol (RTP) for the voice packets.
Active VoIP recording involves sending a replica of the captured voice interactions to the recording system using standard network routing. NICE active VoIP recording enables centralized recording of distributed environments, and lowers the total cost of ownership of the recording solution. NICE active VoIP recording portfolio includes the following integrations:
- Alcatel-Lucent OmniPCX Enterprise (using the IP DR-Link technology)
- Avaya Communication Manager (using Device, Media and Call Control interface)
- Cisco Unified Communications Manager (with phone-based active recording)
- Nortel Communication Server 1000 (employing Duplicate Media Stream over IP)
Furthermore, NICE offers its VoIP Recording Gateway, a unique network appliance that enables active VoIP recording in every VoIP telephony environment. Active recording for softphones can be achieved using the VoIP Recording Agent – NICE software residing on the telephony user’s PC, forks the incoming and outgoing VoIP streams and sends the replica to the recording system.
The NICE VoIP solution is:
- Proven - NICE’s solutions are backed by the largest installed-base worldwide.
- Reliable – Robust solution offering unique resiliency options, with 20 years of experience in the most mission critical environments, including thousands of banks, investment houses and financial contact centers.
- Comprehensive - Provides most complete solution with compliance recording, contact centers’ quality management and interaction analytics in a single powerful system.
- Flexible – NICE VoIP recording works with virtually every type of VoIP telephony solution. NICE supports traditional telephony, passive VoIP and active VoIP recording combined in a single, unified system, capable of recording multiple telephony environments.
- Offering smooth migration path to VoIP – The unified architecture allows a migration to VoIP recording without changing the user experience. Moreover, VoIP-enabled High Density loggers for traditional telephony recording purchased today can be migrated later to VoIP loggers.
- Scalable - Easily expandable VoIP recording capabilities as needs grow.
- Dependable - Has the industry's best and most extensive global support and service
- Innovative – NICE invented, pioneered and patented VoIP recording. NICE’s VoIP recording solutions are the most advanced in the market. NICE’s leading-edge technology of active VoIP recording introduces the next generation of VoIP recording
- Cost effective - Best compression, largest capacity, lowest cost of ownership, highest investment protection.
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