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Around the world, organizations undertake many thousands of interactions (phone calls, emails, and more) every day.
These interactions often contain unrecognized insights which are critical for the enterprise or for specific departments, such as marketing, sales, legal, finance, operations, customer care and contact centers.
NICE Perform captures multimedia interactions, analyzes their content to gain insights and presents these insights in a manner which facilitates decision-making.
NICE Perform Technology
The power of NICE Perform lies in the unique synergy between NICE's advanced technology components.
- NICE Perform's recording capability means that all calls can be captured and stored as required. It is based on a unique NICE technology that stores digitalized voice recording in a highly efficient manner, making rapid identification and retrieval simple and inexpensive.
- NICE Perform is fully integrated with Microsoft .NET client-server technology, which utilizes NICE Perform's smart client installed on the desktop and communicating with the central server for rapid system integration. This technology reduces overheads, improves response time and eases the installation of updates and new versions.
- NICE Perform's audio analysis capabilities are the most advanced and accurate available, and allow users to do word spotting emotion detection and talk analysis.
- The aggregation of the various tools and technologies included in NICE Perform allow users to find and utilize the insights hidden in the enterprise's unstructured data. the enterprise has.
For more details please click here
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