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NICE provides a range of leading solutions for recording, monitoring and managing financial enterprise interactions together with advanced compliance technology that helps banks and others reduce the inevitable risk involved in protecting and defending financial information.
The NICE Perform® Compliance Suite is an innovative, robust, flexible, mission-critical solution for enterprises exposed to risk as a part of their financial activities. NICE provides specific products designed to meet the unique recording, retrieval, query and playback requirements of financial and trading floor institutions, whether operating in traditional telephony or VoIP environments.
Recording Multimedia Insights
- NiceLog® - A family of loggers (NiceLog Loggers store voice recordings, NiceScreen Loggers store recorded screens) which serves as recording platform for the NICE's Enterprise Interaction Solutions, including NICE Perform. NiceLog is available for a range of environments, such as TDM and VoIP.
- NiceLog® High Density Logger utilizes an advanced PCI-based architecture for a future-proof, digital, multimedia recording platform with expanded capacity and a wide range of scalable recording solutions, including advanced compressions and end-to-end encryption.
- NICE VoIP Logger provides recording for virtually every type of VoIP telephony environment, and is fully integrated with NICE's Enterprise Interaction Solutions, including NICE Perform.
- NiceCall® Focus III is a single-box, full-featured, voice-recording solution utilizing advanced PCI technology and designed to meet the needs of small to medium organizations.
- Network Embedded Logger (NEL) is solution based on Cisco’s hardware, the embedded logger is installed on a blade machine (AXP) in the ISR (Cisco's router). The logger has store and forward abilities and there is no need for additional dedicated servers at the branch. All administrative tasks are done remotely. All of the above dramatically reduce this solution’s TCO.
- Branch Extensions Logger (BXL) is a cost effective logger designed to best fit recording of TDM extensions of branches. The logger is located in the branch and connected to the NICE Perform Data Center.
Instant Trading Confirmation
Playback via Turret gives traders instant, fully customizable, confirmation of a trade or conversation at their desks, enabling trading organizations to maximize their record/replay investment.
Auditing Workflow
- NICE Playback Organizer is a browser-based application that provides an auditable workflow process for replaying calls, making it easy for traders to find interactions of interest and replay them directly on their own desktop.
- Replay Server provides fast access to recordings with audio delivered via LAN, PBX/ACD, dealer turret or handset/headset.
Storage Resources
NICE Storage Center archives activities captured in the contact center, trading floor or public safety environments, while leveraging existing storage investments and protecting organizational assets.
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