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Public safety professionals have a tough enough job without worrying about measuring dispatcher performance. That's why we developed the Dispatcher Assessment solution to make the process as fair, impartial and painless as possible.
Working with recording systems, Dispatcher Assessment guides users through a form-based scoring process, ensuring complete impartiality and a level playing field for every member of staff.
Experience has shown this can pay real dividends in reduced personnel turnover, improved customer service and more focused training program, not to mention the way it can help in accreditation, liability protection and funding applications.
Best of all, Dispatcher Assessment is easy to use and needs no investment in special equipment or CTI links.
Benefits:
- Fast and Effective - With ready-made assessment forms included, a lot of the hard work is already done.
- Improve Performance - a consistent, fair assessment process is proven to deliver improved morale, better performance and improved staff retention.
- Flexibility - Assessment forms can be easily tailored to suit local laws or particular job responsibilities, and scores can be weighted to reflect agency priorities.
- Ease of use - Calls are attached to assessment forms during scoring, then stored centrally, making review and re-assessment even simpler.
- Generates usable information - Pre-configured reports highlight trends, while variations in shifts, skills and training effectiveness are easily seen in graphical form.
- Compatibility - Works with other vendors' recording systems too.
For more details please click here
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