 |
NICE provides the tools that help public safety and emergency services track and analyze interactions and events that require their intervention, whether operating in traditional telephony or VoIP environments...
|
 |
 |
NICE Inform® - multimedia incident information management solution. NICE Inform® enables synchronous reconstruction of incidents across a spectrum of multimedia sources (voice, video, GIS and more), and facilitates secure/traceable sharing of multimedia information for enhanced interoperability, efficiency and insight.
|
|
|
NiceLog® - Calls recorded using the NiceLog High Density Logger (see below) are recorded in segments, which may contain voice, screen, or voice and screen sections, and can be located according to the recording agent. While NiceLog Loggers store voice recordings, NiceScreen Loggers store recorded screens. The NiceCLS Server stores information about each call, such as start time, stop time, location of the recording and can access complete calls in addition to segments. NiceLog is available for a range of environments, including VoIP.
|
|
NiceLog® High Density Logger utilizes a new PCI-based architecture, providing a future-proof, digital, multimedia recording platform with expanded capacity and a wide range of scaleable recording solutions. NiceLog supports virtually all telephony interfaces including analog, digital, E1/T1, BT Megalink SCSA and VoIP, with the voice capture method employed being transparent to the user.
|
|
NICE VoIP Logger provides recording for virtually every type of VoIP telephony environment, and is fully integrated with NICE's Enterprise Interaction Solutions, including NICE Perform.
|
|
NiceCall® Focus III is a single-box, full-featured, voice-recording solution designed to meet the needs of small to medium organizations. Utilizing advanced PCI technology, NiceCall® Focus III provides a range of sophisticated applications and solutions for single and multi-site enterprises in the financial, contact center and public safety markets.
|
|
Mirra® IV is an audio recording solution specifically designed for small and mid-sized operations in the public safety, transit, financial and call center sectors. Mirra® IV combines the latest technology and robust features into a single-box communication recording solution that offers low cost of ownership and is easy to install, use, and maintain. Mirra® IV can capture as few as 4 or as many as 48 channels of mixed analog, digital, telephony or radio communications, and is designed with investment protection in mind, incorporating NICE leading-edge technology with a robust and secure Linux operating system.
|
|
|
NICE Storage Center archives captured activities taking place in the contact center, trading floor or public safety environments, while leveraging existing storage investments and protecting organizational assets. It includes a comprehensive set of options that address the varying needs of different organizations, and lets users manage and administer their archiving and retrieval needs for all their captured data.
|
|
|
Scenario Replay is a powerful multi-channel search and replay application used to find and distribute transmissions quickly and efficiently, and to reconstruct conversations that took place over the radio and telephone.
|
|
|
Last Message Replay (LMR) allows calls to be instantly recalled with a single click directly from the desktop. LMR is a software-only application, eliminating the need to purchase and maintain additional hardware.
|
|
|
Trunked Radio Solutions With NICE's trunked radio recording solution is the only system that captures all voice traffic - even direct handset-to-handset and off-network calls - and all signaling information, by recording digital information directly from the core of a trunk network.
|
|
Automatic Number Identification (ANI) and Automatic Location Identifier (ALI) call tagging compliments NICE's interaction capture platforms by capturing caller phone number and location information, along with voice recordings, for enhanced searching.
|
|
|
NiceUniverse® - NiceUniverse is a powerful quality management and reporting suite of applications that enables supervisors and quality assurance managers in the emergency services center to assess the quality of calls between call takers and the public, and evaluate dispatcher’s communications with field forces for both telephony calls and radio transmissions. Combined with the Scenario Replay™ application, the NiceUniverse Evaluator application enables the user to assess an entire incident scenario.
NiceUniverse web applications provide instant access to all evaluations, recordings and associated reports from any computer on the organization’s intranet
|
|
|
Investigator is a powerful tool for scenario reconstruction, accident investigation and post-incident analysis. With NICE's logging and monitoring solutions, it lets public safety personnel precisely reconstruct events by bringing together all associated telecommunications traffic and on-screen information, then playing it back exactly as it happened.
|
|
Automatic Number Identification (ANI) and Automatic Location Identifier (ALI) call tagging compliments NICE's interaction capture platforms by capturing caller phone number and location information, along with voice recordings, for enhanced searching.
|
