NICE Systems Announces Enhanced Financial Recording and Archiving Solution Through Support for EMC Centera Content Addressed Storage

April 29, 2002

New York, NY, April 29, 2002 - NICE Systems (NASDAQ: NICE), a worldwide leader of multimedia recording solutions, applications and related professional services for business interaction management today announced it has entered into a technology agreement with EMC Corporation to integrate its recently launched NICE Storage Center with the newly announced EMC Centera content addressed storage (CAS) solution. EMC Centera represents an entirely new software-driven storage architecture purpose-built to address the unique information storage requirements of long-lasting, unchanging digital objects -- or "fixed content" -- such as recorded customer interactions, including voice recordings and screens containing emails and web interactions.

NICE Storage Center, a central archiving software solution for voice and screen recording applications designed for the financial markets, will be fully integrated with Centera. Centera adds value to the NICE total recording and archiving solution by providing high volume, efficient centralized storage of thousands of recorded customer conversations involved with financial trading, insurance, and banking transactions.

"With NICE Storage Center and EMC Centera, financial institutions will have, for the first time, an efficient archiving and storage solution," commented Lior Arussy, vice president of global marketing for NICE Systems. "Efficient centralized archiving provides easy access to all recordings from a central location, which reduces time and resources required to monitor compliance and resolve customer disputes. The Centera integration provides full service recovery and a safe proof method to limit an organization's overall liability".

"Integration of NICE's Storage Center with Centera will address a very important need for many customers who want to store unstructured content like voice recordings and screens," commented Tom Heiser, EMC's Vice President and General Manager, Content Addressed Storage. "We are pleased to expand NICE's storage capabilities through our Centera integration and to provide advanced redundancy features and multi-site support that are essential to meet the stringent requirements of the financial community. "

 

About NICE Storage Center
Financial institutions require the most efficient recording, retrieval and storage solutions for managing a high volume of transactions. NICE Storage Center provides quick access to recordings and increased system uptime while reducing the total cost of ownership by leveraging the existing storage infrastructure. Financial institutions can reduce their liability while minimizing the resources required to verify compliance and resolve customer disputes.

 

About EMC Centera
Once relegated to tape archives, optical disks, or file cabinets, fixed content is now being driven online, fueled by regulatory requirements, digitization of industries such as (healthcare or other partner-relevant industry), and the desire to leverage this content into new services and revenue streams. Just as the growth of applications such as Computer Aided Design (CAD) and the explosion of the Web drove the use of Network Attached Storage (NAS) as an enterprise storage strategy, the need to manage, protect and access fixed content is the driving force behind this new category of networked storage.

Whether electronic business documents, X-Rays or check images, all types of fixed content have three common attributes: long-term value to an organization, the need to remain unchanged, and increased value through fast access with assured content integrity. The EMC Centera network-based storage solution is designed to deliver all three while economically scaling from multiple terabyte to petabyte-sized environments.

 

About EMC
EMC Corporation (NYSE: EMC) is the world leader in information storage systems, software, networks and services, providing the information infrastructure for a connected world. Information about EMC's products and services can be found at www.EMC.com.
 

About NICE
NICE Systems (NASDAQ: NICE) headquartered in Ra'anana, Israel, is a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management. NICE products and solutions are used in contact centers, trading floors, air traffic control (ATC) sites, CCTV (closed circuit television) security installations and government markets. NICE's synergistic technology platform enables customers to capture, evaluate and analyze business interactions in order to improve business processes and gain competitive advantage.

NICE's subsidiaries and local offices are based in the United States, Canada, Germany, United Kingdom, France and Hong Kong. The company operates in more than 100 countries through a network of partners and distributors.

NICE's worldwide clients include: ABN Amro, Bank of England, Boston Communications, Charles Schwab, Deutsche Bank, Dresdner Bank, US Federal Aviation Administration, Farmers Insurance, Fidelity, Hong Kong Airport, Japan Ministry of Transport, MicroAge Teleservices, NAV Canada, Nokia, SNT Group, Software Spectrum and Sydney Airport.

Trademark note: 360° View, Agent@home, Executive Connect, Experience Your Customer, Lasting Loyalty, Listen Learn Lead, LogIt, LogItAll, NICE (and design), NiceAdvantage, NICE Analyzer, NiceCall, NiceCLS, NiceCMS, NICE Feedback, NiceFix, NiceGuard, NICE Learning, NICE Link, NiceLog, NiceSoft, NiceTrack, NiceUniverse, NiceUniverse LIVE, NiceVision, NiceVision Harmony, NiceVision Mobile, NiceVision Pro, NiceVision Virtual, NiceWatch, Secure Your Vision, and other product names and services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their respective owners.

 

Media:

Susan Cohen

NICE Systems 972-9-775-3507

Dave Farmer

EMC 508-293-7206
Investors:    

Rachela Kassif

NICE Systems 972-9-775-3899/ 877-685-6552

Claudia Gatlin

CMG International 973-316-9409

 

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the company's products, inability to timely develop and introduce new technologies, products and applications, loss of market share, pressure on pricing resulting from competition, inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission.