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NICE to Share Best Practices for Contact Center Fraud Prevention at São Paulo Roadshow
November 8, 2012 PDF Version
NICE will showcase its new, multi-layered contact center solution, which offers an innovative and cost-effective way to protect customers against fraud
São Paulo, Brazil, November 8, 2012 – NICE Systems today announced that it will discuss best practices for protecting customers against contact center fraud at its roadshow on November 13, 2012, in São Paulo, Brazil. NICE Solutions Consultant Ingrid Imanishi will showcase the company’s innovative solution, which incorporates voice biometrics technology, analytics, and real-time capabilities to deliver an end-to-end response to fraudsters attempting to breach the phone channel.
“We’ve identified a growing need among our clients to be able to detect and thwart fraudulent calls within the contact center,” said Luiz Camargo, Country Manager of NICE Brazil and South Cone. “Our solution provides them with the necessary tools to do this without creating service hurdles for legitimate customers and with minimal operating costs.”
The event will also include a broader discussion on how to deliver excellent customer service across the enterprise.
About NICE Systems
NICE is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real time from multiple sources, including phone calls, mobile apps, emails, chat, social media, and video. NICE’s solutions enable organizations to take the Next-Best-Action to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com.
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