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email:
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NICE Systems, Inc.
950 Herndon Parkway
Suite 250
Herndon, VA 20170

  
AND THE WINNER IS...NICE!
NICE Systems has chalked up three more prestigious awards for excellence and innovation in contact center technology. Technology Marketing Corporation's (TMC®) Customer Interaction Solutions® magazine recently honored NICE with awards for Speech Technology Excellence and CRM Excellence. NICE was also recognized by the magazine as an IP Contact Center Technology Pioneer.

  • The Speech Technology Excellence Award recognizes companies that have developed innovative speech technology solutions that help improve the bottom line. NICE was recognized for its fully integrated end-to-end solution that enables contact centers to use word spotting, emotion detection, call flow analysis, customer feedback, business data and screen events to gain valuable insight from interactions.
  • The CRM Excellence Award commends companies that have proven to be true CRM partners to their customers and clients. NICE Systems' NICE Perform was chosen for its ability to substantially improve business processes by streamlining and facilitating the flow of information that companies need to retain customers.
  • The IP Contact Center Technology Pioneer Award honors companies that have created a truly innovative and successful IP contact center product or service. NICE was recognized by Customer Interaction Solutions® magazine for its successful deployment of VoIP recording in hundreds of contact centers and for its patents that cover the full spectrum of VoIP recording technology.

Read more at www.nice.com/news/show_pr.php?id=462.

Learn more about TMC and Customer Interaction Solutions magazine at www.tmcnet.com.

Learn more about NICE solutions for capturing and extracting insight from interactions at www.nice.com.
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