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Contact NICE: Customer hotline: (888) 217-0593 email: Welcome@nice.com On the web: www.nice.com |
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Special Offer for Dictaphone customers: |
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NICE Systems, Inc. 950 Herndon Parkway Suite 250 Herndon, VA 20170 |
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| WELCOME... |
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On behalf of everyone at NICE Systems, I'd like to welcome you to the premiere issue of NICE News Special Edition, a monthly e-newsletter created exclusively for our new NICE customers. NICE News Special Edition will keep you up to date and in the loop on all the latest NICE news. I'd also like to extend a warm welcome to the Dictaphone CRS customers who have joined the NICE extended family. Please know that we value you as a customer and we will continue to work hard to earn your business, each and every day, by providing the best solutions to meet your needs backed up by unparallel service and support. If you have questions about the NICE acquisition of Dictaphone and what that means for you, please call our customer hotline toll-free at (888) 217-0593, email us at Welcome@nice.com, or visit www.nice.com/about/acquisitions.php. Again, welcome to the NICE family. We look forward to serving your needs now and in the future.  |
| JOIN THE NICE USER GROUP (NUG)...ATTEND A NUG SUMMIT |
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As a new member of the NICE extended family, you can join the NICE User Group (NICE-NUG). Membership in this exclusive community of NICE customers is free, but the benefits are many! Read More >> |
| FOX NEWS REPORTS ON NICE EMOTION DETECTION, WORD SPOTTING |
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Does this situation sound familiar? You have a problem with your Internet service provider, your bank or your local phone company. You call to express your extreme frustration and to cancel your service. Surely, the company on the other end of the line cares about losing you as a customer. But is anyone really listening? Read More >> |
| YORK COUNTY IMPROVES INTEROPERABILITY, SAVES MONEY WITH SHARED RADIO/RECORDING SOLUTION |
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In an increasingly cash-strapped economy, public safety agencies are looking for ways to stretch limited budgets and funding. At the same time, the post 9/11 era has brought interoperability to the forefront of the national public safety agenda, and agencies are recognizing that investing in new technology that improves coordination and communication is imperative. Read More >> |
| NICE SCENARIO REPLAY - BIG PICTURE AND BIG BENEFITS FOR BROOME COUNTY |
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Recording technology serves a vital purpose in 911 centers. It captures and preserves those moments in time when your agency's reputation - and the very lives your agency is charged with protecting - are on the line. The recordings of the 911 call, your call-taker's response, and the actions of emergency personnel are all crucial to understanding and uncovering what happened. Read More >> |
| LEADING HEALTHCARE INSURER ENSURES A HEALTHY BUSINESS BY LISTENING TO CUSTOMERS |
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Wisconsin Physician Service (WPS) is a leading healthcare insurer and one of the few remaining 'not-for-profit' companies still in health insurance. With nearly 115 million claims from all health insurance programs (private, Medicare, and U.S. Armed Forces Tricare service) and over four million calls every year, WPS has defined its mission as providing "health and life insurance and benefit plan administration to customers with service and value considered by our customers to be the very best." In this article, you'll read how NICE Perform is helping WPS ensure the health of its own business by listening to its customers. With NICE Perform, WPS is extracting insight from interactions to improve its service and products, address critical business issues, and preempt costly appeals. Read More >> |
| SECURITY BREACHES, TERRORISM, CRIME? FIGHT BACK WITH NICEVISION®. |
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Security breaches, terrorism and crime lead the news headlines. Detecting, identifying and thwarting these activities are top priorities for today's organizations. If battling these threats is of crucial concern to you, NiceVision can help you fight back. Read More >> |
| AND THE WINNER IS...NICE! |
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NICE Systems has chalked up three more prestigious awards for excellence and innovation in contact center technology. Technology Marketing Corporation's (TMC®) Customer Interaction Solutions® magazine recently honored NICE with awards for Speech Technology Excellence and CRM Excellence. NICE was also recognized by the magazine as an IP Contact Center Technology Pioneer. Read More >> |
| SEE NICE AT THESE UPCOMING EVENTS |
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NICE is the leading global provider of solutions that help organizations of all types capture and extract meaningful insight from interactions. Drop by the NICE booth - or the booths of any of our NICE dealers - at these upcoming events to learn more. Read More >> |
| Suggestions... |
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Have a suggestion for a future issue of NICE News Special Edition? Email the editor @ NAEditor@NICE.com. |
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