On July 2nd, 2007, NICE announced that it is pioneering the convergence of transaction and interaction analytics and spearheading a paradigm shift in how organizations mitigate risk and drive performance across the enterprise.  With the acquisition of Actimize, NICE becomes the first and only company in the industry that will enable you with the most complete and accurate view of customer and market dynamics through the combination of interaction analytics with real-time transaction analytics.

Actimize is the world’s leading provider of transactional analytics solutions, for operational risk management, including compliance, fraud, and anti-money laundering.  Actimize was founded in Israel, with current HQ in New York, R&D in Israel, and offices in Europe and Japan, with over 200 employees.  Actimize’s impressive client list includes 8 of the top ten financial services organizations and 6 of the top 10 global banks and eight of the top 10 U.S. brokerages houses. Some of Actimize’s clients include Bank of America, Citi, Wells Fargo the NASD, Lehman Brothers, Merrill Lynch, Lloyds TSB and others; along with a number of strategic partners such as Unisys, IBM, and LexisNexis. 

In a world where more and more customers can choose to interact with companies through the web, call center, and self service stations, and where they can even start a transaction through one touch-point and complete it at another, the ability to get a view of activities at every channel through an integrated solution becomes critical.

Moreover, as companies strive to provide online access to more and more services and enable their customers to execute transactions instantaneously, they become more vulnerable to fraud and other operational business risks. 

NICE’s in-process convergence analytics can help customers mitigate those risks while providing customers with the high level of service they demand.

Bringing together Actimize’s and NICE’s solutions creates a unique offering that leverages data gathered from customer transactions and interactions in real-time, and from multiple channels across the enterprise, that is – from the Web, call centers, electronic payments, branch offices, customer records, and ATMs.  This combination will provide an offering with unparalleled scope and capabilities in customer behavior analysis, compliance, and risk mitigation.

We believe that the combined solution is the key to helping you tackle the complex task of handling masses and masses of customer call and data volumes that come into your contact center.  It will help you stay ahead of the competitive curve by identifying, in real-time, and even anticipating a customer in risk of defection; uncovering and preventing fraud; and being able to ensure compliance with regulations such as Sarbanes Oxley, HIPPA, “Do Not Call”, and others.  It will also better help find new ways to generate revenue, and turn their call centers into profit centers through improved upsell and cross-sell capabilities, for example.

For more about the NICE-Actimize acquisition click here.