AXA, Leading Japanese Insurance Provider, to Implement NICE’s VoIP Solutions

After a rigorous selection process, AXA Non-life Insurance Company Ltd., Japan has selected NICE for a multi-site VoIP environment where NICE will provide a solution to centralize recording of customer interactions and address its challenges as a financial services provider. The order was received through NICE channel partner ITFOR.  NICE is leading the market in large-scale, mission-critical deployments of VoIP recording. Our VoIP solutions along with our advanced applications for quality monitoring,  liability and interactions analytics have become the defacto choice for organizations whether operating in pure VoIP or hybrid environments

World’s Largest Provider of Financial Services to Credit Unions, CUNA Mutual, Aims to Enhance Service and Revenues with NICE’s Holistic Solution for Contact Centers

CUNA Mutual Group, the world’s largest provider of financial services to credit unions and their members worldwide, expects to increase quality of customer service and revenues with NICE’s holistic solution for contact centers, NICE Perform®, and TotalView™ from IEX, a NICE company. When all phases of the implementation are complete NICE will be implemented for 1000 agents at three sites.

The combined solutions’ capabilities, along with performance management solutions from NICE, can provide CUNA Mutual with a holistic view of contact center business performance that uniquely addresses the full spectrum of business issues ranging from operational to strategic. NICE offers CUNA Mutual the leading solutions in quality monitoring, workforce management, interaction analytics, and coaching, enabling performance improvements at all levels – the agent, supervisor, and contact center management,  and providing a significant contribution to enterprise performance.

“CUNA Mutual is committed to providing best-in-class service possible to its customers,” said Rick Roy, Senior Vice President Customer Operations, CUNA Mutual.

“NICE has given us the tools we need to really hear what our customers are saying, while also improving operational efficiencies, maximizing resources,  supporting agent training and coaching, and even increasing revenues.”

“We also engaged NICE’s Consulting Services team to help us maximize the benefits of the NICE solution,  accelerate our ROI, focus on desirable outcomes, and deliver tangible and measurable results,” added Mr. Roy .