NICE Perform® Release 3

Introducing state-of-the-art speech analytics, breakthrough VoIP technologies, a compliance suite, and performance management and analytics tools. 

NICE recently unveiled powerful new capabilities for contact centers and enterprises as part of NICE Perform®. 

Release 3 of NICE Perform includes innovations such as:

• Unique regulatory compliance and risk management suite for corporate and investment banking.
• Expanded speech analytics offering with state-of-the art search and analysis capabilities.
• Breakthrough VoIP technologies for recording of branches and IP trunks.

Addressing the Critical Need for Regulatory Compliance and Risk Management
For the first time, the power of interaction analytics is harnessed to address key challenges in regulatory compliance and corporate governance:

• Helps prevent insider trading breaches. 
• Ensures Best Execution.
• Detects irregularities during blackout periods.
• Alerts irregularities even before a transaction occurs.

 Expanding NICE’s Advanced Interaction Analytics Capabilities
NICE offers the broadest variety of interaction analytics tools in the industry:

• More powerful search capabilities, greater analytics throughput, and increased accuracy.
• A variety of voice recognition methods, as well as talk analysis and emotion detection.
• A multi-dimensional approach; NICE Perform Release 3 lets users cross-reference results with inputs from agent screen analytics, customer feedback analytics, and other contact center data sources.
• A unique synergy between components that enables contact center and enterprise decision-makers to gain valuable insights into strategic business issues and trends, and be proactive in improving performance at every level.

Offering Breakthrough Technologies for Recording of Branches and IP Trunks
NICE unveils a unique Voice Recording Gateway technology, addressing the latest needs in VoIP environments:

• Provides any IP telephony environment with a highly scalable, centralized recording solution.
• Enables organizations to record customer interactions in hundreds or thousands of branches.
• Does away with the need to have recording units in every branch.
• Reduces management overhead and total cost of ownership.
• Provides full solution to the challenge of capturing high volumes of interactions.

 And, of course, all this is available with IEX TotalView® and Performix Solutions

• Synchronized user administration with IEX TotalView® and Performix solutions.
• Scheduling component and Performix components on the My Universe dashboard, with direct links.
• Correlation between NICE Perform and TotalView reports, e.g. QM vs. adherence-to-schedule.
• Drill down capabilities from high level reports down to playing calls.
• Canned reports to consolidate and analyze correlation between all data sources.

What the market has to say about NICE Perform Release 3