NICE News Special Edition - Volume 3, Issue 2

	CHRIS WOOTEN UPDATE 2007 PSAPS' FINEST AWARDS CITY OF DALLAS RONALD REAGAN WASHINGTON NATIONAL AIRPORT NICE IN THE NEWS ENTER CASH DRAWING: TAKE OUR SURVEY ON THE MOVE AT NICE INDUSTRY NEWS PUBLIC SAFETY RESOURCE CENTER NICE EVENTS




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NICE IN THE NEWS

Keep up to date on the latest news at NICE.

NICE Featured on BBC: Did you know that two-thirds of American consumers have actually experienced something akin to rage from a bad customer service experience? That's one piece of information revealed in a recent BBC segment of the "The World," a daily program aired on hundreds of National Public Radio (NPR) affiliates throughout the US. The news story shows how customers can easily reach a boiling point and how NICE's interaction analytics can help. Very few things in life are an exact science, but NICE's Eyal Danon says, NICE adds a dimension of science to determining whether customers are happy. How's that? For starters, NICE's emotion detection software takes a baseline reading of the customer's voice at the beginning of a call and then looks for deviations in the caller's pitch, tone, rhythm and flow as the call progresses. The software raises a red flag when customers become irate and unhappy. CLICK HERE to listen to the full-length interview.

China's Ministry Of Railway (MOR) Gets "On Track" with NICE: It's official - China's MOR has selected NICE's advanced video content analysis solutions to help keep hundreds of thousands of passengers on Qing Zang rail safe and secure. The Qing Zang railroad connects Lhasa in Tibet to Germu in Qinghai. It first opened in July 2006 and boasts the world's highest number of passengers and the world's tallest railroad tunnel. Travel on the Qing Zang involves crossing a massive plateau nicknamed "The Rooftop of the World." Over 80% of the journey is at altitudes above 13,000 feet on track laid atop permafrost. NICE was able to meet the customer's needs, even in this very extreme and demanding environment. "The Qing Zang railroad represents one of the world's greatest technological achievements," said Israel Livnat, President of the NICE Security Group. "We at NICE are very proud and excited to have been selected for this important and unique project in the face of fierce competition, and we look forward to implementing an outstanding solution based on NICE's advanced video technology." CLICK HERE to read more.

NICE Chief Executive Officer Named High-Tech CEO of the Year: NICE CEO Haim Shani has been named High-Tech CEO of the Year (Major Israeli Company) by the Israel Management Center (IMC). The award was presented to Haim in a recent ceremony at the annual conference of the IMC's High-Tech CEO forum. The criteria for the award include proven, long-term management achievements, business leadership, technological innovation, sales growth, and an increase in market cap, as well as proven contribution to the community.

Leading UK Insurance Company, Swinton Insurance, Places a Follow-on Order for NICE: Swinton Insurance has been using NICE technology for the past 18 months in its 250 seat outbound contact center in Halifax. Now, this leading UK insurance company will be putting NICE to work in a second operation - a 200 seat center in Manchester, England. Agents at the Manchester center take the overflow inbound calls that come into Swinton's 450 branches throughout the UK. Using technology from NICE Systems, Swinton will be able to capture all of these customer/agent interactions and use them to monitor for quality and to resolve customer issues. CLICK HERE to read more.

Reliance BPO Selects IEX, a NICE Company, to Supply Workforce Management Solution: One of India's fastest growing outsourcers, Reliance BPO, has selected the IEX® TotalView® Workforce Management system from NICE subsidiary, IEX Corporation. IEX TotalView was selected to help Reliance BPO enhance the performance and streamline management of up to 10,000 contact center agents. IEX TotalView was purchased through NICE channel partner, Avaya Global Connect Ltd., after extensive field trials of competing workforce management systems. CLICK HERE to read more.