Volume 3, Issue 1 - January 2007
Contact Us
 

 
 
VISIT THE NICE PUBLIC SAFETY ONLINE RESOURCE CENTER
 
Contact NICE:
Email:
Welcome@nice.com
On the web:
www.nice.com

North America:
Customer hotline:
(888) 217-0593
Customer support:
(800) 642-3611
(800) NICE 611

Europe, Middle East, and Africa:
+44 (0) 207 2642064
+972 97753800

Asia Pacific:
+ (852)2598-3838
  

 NICE Systems, Inc.
 11480 Commerce Park Drive 
 Second Floor
 Reston, VA 21091
NORWAY'S LARGEST MEDICAL EMERGENCY CONTACT CENTER DELIVERS TOP-NOTCH SERVICE WITH NICE
The largest medical emergency contact center in Norway that supports the Oslo Ambulance Service, is using NICE's industry leading contact center solutions to deliver top-notch service to more than one million citizens in central and rural Oslo. NICE worked with its partner in Norway, Racom, to implement the solution which captures one hundred percent of the center's emergency interactions, and provides screen capture abilities and tools for monitoring and coaching agents.

Agents at the center, located in Ullevaal, assess citizen emergency calls for severity, provide basic medical advice and counseling, and dispatch ambulance and paramedic teams. The center retains all of these interactions for a minimum of 20 years and they can easily be recalled at any point in the patient's life.

"As the largest medical emergency contact center in Norway, we have placed an incredibly high level priority on continuous improvement and we strive to achieve better and more efficient working practices within our contact center," comments Asgeir M. Kvam, Emergency Center Manager at the Oslo medical emergency center. "We need to ensure that our agents are continuously trained to maintain up-to-date medical advice so that our service remains efficient and continues to help to save lives."

CLICK HERE to read more.
Privacy Statement      Terms of Use
Copyright 2007. NICE Systems, 11480 Commerce Park Drive, Second Floor, Reston, VA 21091