NICE News Special Edition - Volume 3, Issue 1

	CHRIS WOOTEN UPDATE COLORADO'S DOUGLAS COUNTY INTRODUCING NICEUNIVERSE^® NICE IN THE NEWS ON THE MOVE AT NICE SPOTLIGHT ON LESLIE HOCKADAY BANGKOK'S NEW INTERNATIONAL AIRPORT COMPLETE NICE SURVEY: ENTER $100 CASH DRAWING OSLO MEDICAL CENTER PUBLIC SAFETY RESOURCE CENTER NICE EVENTS




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NICE IN THE NEWS

Keep up to date on the latest news at NICE.

NICE Featured on CNBC: The customer service SOS has gone out. But is anyone coming to the rescue of disgruntled customers? Eyal Danon explains how NICE's interaction analytics can alert managers when customers get irritated or angry in this CNBC Squawk Box news segment. "NICE Systems offers a paradigm shift in contact center management," explains Eyal. "Instead of just capturing all of the interactions, we offer insight into those interactions." In the interview, Eyal explains how the NICE software can isolate potentially problematic customer interactions by zeroing in on key words, phrases, heightened emotion levels and more than two hundred other parameters. CLICK HERE to view the full-length interview.

Leading Corporation Selects NICE's Advanced Analytics, VoIP Solutions: First American Real Estate Tax Service, the premier provider of real property tax services and information nationwide, and a Fortune 500 Company, has chosen NICE Perform^™, as part of its program to improve customer service, customer loyalty and revenues. The NICE solution will be integrated into First American's Cisco Voice over Internet Protocol (VoIP) telephony environment. "First American is committed to providing outstanding service to its customers, and implementing NICE Perform will help our tax professionals uphold our high standards of service in an industry where quality service is a major competitive differentiator," said Kyle Eddy, Director of Call Center Operations, First American Real Estate Services. CLICK HERE to read more.

NICE Systems Digital Video Solution Installed at the Dubuque Greyhound Park & Casino: Iowa's Racing and Gaming Commission recently ruled that all new and existing casinos in the State must install digital casino surveillance systems by the beginning of 2011, to improve security and protect gamblers. In accordance with this decision, the Dubuque Greyhound Park & Casino recently installed a new NiceVision^® solution. The system is part of an expansion project at the forty-seven acre facility, which features 1,000 slot machines, a 30,000 square foot gaming floor, and a racetrack. In a recent press conference, Jordan J. Rettenmaier, Director of Surveillance for Dubuque Greyhound Park & Casino stated: "The NICE digital video solution, with its superior video quality and the faster frame rate specifically required by gaming surveillance, is a perfect fit for our surveillance needs and allows us to comply with the Iowa Racing and Gaming Commission's recent decision to require all gaming properties to convert to digital recording technology by 2011." CLICK HERE to read more.