NICE News Special Edition - Volume 3, Issue 1

	CHRIS WOOTEN UPDATE COLORADO'S DOUGLAS COUNTY INTRODUCING NICEUNIVERSE^® NICE IN THE NEWS ON THE MOVE AT NICE SPOTLIGHT ON LESLIE HOCKADAY BANGKOK'S NEW INTERNATIONAL AIRPORT COMPLETE NICE SURVEY: ENTER $100 CASH DRAWING OSLO MEDICAL CENTER PUBLIC SAFETY RESOURCE CENTER NICE EVENTS




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UPDATE FROM CHRIS WOOTEN

Dear NICE customer,
The customer service SOS has gone out. But is anyone coming to the rescue of disgruntled customers? Check out this month's "In the News" segment of NICE News Special Edition for the answer. NICE's Eyal Danon shares his insights in this recent segment that appeared on CNBC. Visit www.nice.com/news/newsletter/7_01s/in_news.php and hear how NICE's interaction analytics can alert companies to potentially problematic customer interactions.

Speaking of customer service - no where is customer service more important than in public safety. There's a lot riding on each and every 9-1-1 call. So NICE offers quality assurance solutions, such as the NiceUniverse^®, to help 9-1-1 centers deliver on the promise of providing top-notch service too. I invite you to learn more about NiceUniverse by visiting www.nice.com/news/newsletter/7_01s/nice_universe.php.