NICE News Special Edition - Volume 3, Issue 1

	CHRIS WOOTEN UPDATE COLORADO'S DOUGLAS COUNTY INTRODUCING NICEUNIVERSE^® NICE IN THE NEWS ON THE MOVE AT NICE SPOTLIGHT ON LESLIE HOCKADAY BANGKOK'S NEW INTERNATIONAL AIRPORT COMPLETE NICE SURVEY: ENTER $100 CASH DRAWING OSLO MEDICAL CENTER PUBLIC SAFETY RESOURCE CENTER NICE EVENTS




	Contact NICE: Email: Welcome@nice.com On the web: www.nice.com North America: Customer hotline: (888) 217-0593 Customer support: (800) 642-3611 (800) NICE 611 Europe, Middle East, and Africa: +44 (0) 207 2642064 +972 97753800 Asia Pacific: + (852)2598-3838
NICE Systems, Inc. 11480 Commerce Park Drive Second Floor Reston, VA 21091

UPDATE FROM CHRIS WOOTEN
NICE AND PLANTCML TEAM UP TO PROVIDE INTEGRATED SOLUTION TO COLORADO'S DOUGLAS COUNTY
NICE INTRODUCES NICEUNIVERSE^® QUALITY ASSURANCE MANAGEMENT SOLUTION FOR PUBLIC SAFETY
NICE IN THE NEWS
ON THE MOVE AT NICE: PUBLIC SAFETY PROMOTIONS
SPOTLIGHT ON LESLIE HOCKADAY, ROUTT COUNTY COMMUNICATIONS
BANGKOK'S NEW INTERNATIONAL AIRPORT TAPS NICE FOR SAFETY AND SECURITY
THE NICE CUSTOMER SURVEY: YOUR TICKET TO WIN $100 CASH
NORWAY'S LARGEST MEDICAL EMERGENCY CONTACT CENTER DELIVERS TOP-NOTCH SERVICE WITH NICE
VISIT THE NICE PUBLIC SAFETY ONLINE RESOURCE CENTER
SEE NICE AT THESE UPCOMING EVENTS

UPDATE FROM CHRIS WOOTEN

Dear NICE customer,

The customer service SOS has gone out. But is anyone coming to the rescue of disgruntled customers? Check out this month's "In the News" segment of NICE News Special Edition for the answer. NICE's Eyal Danon shares his insights in this recent segment that appeared on CNBC. Visit www.nice.com/news/newsletter/7_01s/in_news.php and hear how NICE's interaction analytics can alert companies to potentially problematic customer interactions.

Speaking of customer service - no where is customer service more important than in public safety. There's a lot riding on each and every 9-1-1 call. So NICE offers quality assurance solutions, such as the NiceUniverse^®, to help 9-1-1 centers deliver on the promise of providing top notch service too. I invite you to learn more about NiceUniverse by visiting www.nice.com/news/newsletter/7_01s/nice_universe.php.

NICE AND PLANTCML TEAM UP TO PROVIDE INTEGRATED SOLUTION TO COLORADO'S DOUGLAS COUNTY

NICE has been selected by PlantCML, a leading provider of emergency response solutions, to provide Douglas County, Colorado, with an integrated solution for capturing and analyzing first responder interactions. The implementation is part of a comprehensive upgrade to improve county-wide emergency communications that will also include enhanced digital 9-1-1 solutions from PlantCML.
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NICE INTRODUCES NICEUNIVERSE^® QUALITY ASSURANCE MANAGEMENT SOLUTION FOR PUBLIC SAFETY

NICE announces the availability of the NiceUniverse^® Quality Assurance (QA) Management solution for public safety. Emergency communications (9-1-1) and 3-1-1 centers can use NiceUniverse in combination with NICE's interaction capture solutions to record, evaluate, and analyze emergency interactions and systematically improve customer service and call handling, and boost call-taker and dispatcher skills at the same time.
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NICE IN THE NEWS

Keep up to date on the latest news at NICE.
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ON THE MOVE AT NICE: PUBLIC SAFETY PROMOTIONS

Learn about these "newsmakers" on their way up the ladder at NICE.
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SPOTLIGHT ON LESLIE HOCKADAY, ROUTT COUNTY COMMUNICATIONS

As a child growing up in Hayden, Colorado, Leslie Hockaday was fascinated by the world of emergency services - the blare of sirens, the flashing lights on emergency vehicles racing by. What was a captivation for Leslie eventually became her calling, as she went on to pursue careers as an EMT and subsequently in public safety telecommunications.
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BANGKOK'S NEW INTERNATIONAL AIRPORT TAPS NICE FOR SAFETY AND SECURITY

When the new Suvarnabhumi Airport in Bangkok Thailand opened in September 2006, it also opened a new chapter in high tech safety and security. Suvarnabhumi boasts the world's tallest control tower and the world's second largest single building terminal. But it was a new addition from NICE that contributed to another distinction, making this gateway to Thailand a model of modern safety and security.
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THE NICE CUSTOMER SURVEY: YOUR TICKET TO WIN $100 CASH

What do you think of NICE? Don't miss out on an opportunity to share your thoughts and opinions. Your completed survey automatically enters you into a drawing where you could win one of two $100 cash prizes. Complete the survey on-line today by visiting http://www.nice.com/survey/survey.php?sid=28.
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NORWAY'S LARGEST MEDICAL EMERGENCY CONTACT CENTER DELIVERS TOP-NOTCH SERVICE WITH NICE

The largest medical emergency contact center in Norway that supports the Oslo Ambulance Service, is using NICE's industry leading contact center solutions to deliver top-notch service to more than one million citizens in central and rural Oslo. NICE worked with its partner in Norway, Racom, to implement the solution which captures one hundred percent of the center's emergency interactions, and provides screen capture abilities and tools for monitoring and coaching agents.
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VISIT THE NICE PUBLIC SAFETY ONLINE RESOURCE CENTER

Welcome to the resource portal for NICE public safety customers. Here you'll find links to a virtual treasure trove of resources. Please feel free to browse through these resources to learn more about NICE, our customers and our solutions. Be sure to check back often for new articles, customer stories, resources and information!
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SEE NICE AT THESE UPCOMING EVENTS

NICE's solutions deliver Insight from Interactions^™ in public safety, security, air traffic control and countless other environments. Drop by the NICE booth - or the booths of any of our NICE partners - at these upcoming events to learn more.
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