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| NICE IN THE NEWS |
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Keep up to date on the latest news at NICE. Check out these recent NICE announcements.
- NICE Reports Record Results for Third Quarter 2006 – NICE continues its record-setting trend, reporting third quarter 2006 pro-forma revenue of $112.2 million, a 35.6% increase over the same quarter of last year. Commenting on the results, Haim Shani, Chief Executive Officer of NICE said, "Third quarter results reflect the successful execution of our long term plan and the continually growing demand for our Insight from Interactions™ solutions both in the enterprise and security sectors.” CLICK HERE to read more.
- AXA to Implement NICE’s VoIP Solutions – NICE has been selected by AXA Non-life Insurance Company Ltd., Japan, to supply its VoIP solution to centralize recording of customer interactions in its multi-site environment. The order was received through NICE channel partner IT FOR. NICE’s unified architecture enables AXA Non-life Insurance Company Ltd to implement centralized recording for hybrid capture of TDM and VoIP customer interactions, across four sites. The solution will also capture interactions on IP and digital phones from various leading vendors. AXA Non-life Insurance Company Ltd will benefit from NICE’s system resilience, advanced redundancy capabilities, and a suite of applications for liability and risk management. CLICK HERE to read more.
- World’s Largest Provider of Financial Services to Credit Unions Aims to Enhance Service and Revenues with NICE – CUNA Mutual Group will be employing a holistic solution from NICE to improve quality and performance in its contact centers. The solution will be implemented across three sites with more than 1,000 agents and will incorporate quality monitoring, workforce management, interaction analytics, and coaching. “NICE has given us the tools we need to really hear what our customers are saying, while also improving operational efficiencies, maximizing resources, supporting agent training and coaching, and even increasing revenues,” said Rick Roy, Senior Vice President Customer Operations, CUNA Mutual. CLICK HERE to read more.
- Star Choice Selects NICE to Improve Customer Insight and Satisfaction – Star Choice Communications Inc., a subsidiary of Shaw Communications Inc., a leading Canadian provider of crystal-clear digital picture and Dolby surround sound audio and video Direct-to-Home (DTH) satellite services, has chosen NICE Perform™ for its two contact centers in Calgary and Montreal. Star Choice will leverage NICE’s interaction analytics capabilities, such as key word spotting, emotion detection, talk analysis and post-call customer surveys. “We are excited about implementing the advanced capabilities of this robust contact center quality tool," said Jim Cummins, Vice-President of National Operations for Star Choice. "With more than 865,000 customers, customer service is the core of the Star Choice business. Our partnership with NICE Systems is giving us a whole new way of looking at our customers.”
CLICK HERE to read more.
- NICE Workforce Management Solution Selected By The Netherlands’ Leading Insurance Company – Unigarant NV, a leading insurance company based in the Netherlands, has selected the TotalView® Workforce Management system from IEX, a NICE company. The TotalView system will be used to build forecasts, set schedules and manage the day-to-day operations of Unigarant’s 150 agent contact center. “After reviewing the various workforce management solutions available on the market, we determined TotalView was best suited to our needs,” said Unigarant Contact Center Manager Paul ten Brink. “We really liked the fact that IEX specializes in workforce management. When you look at the depth of functionality available with TotalView compared to competing solutions, it really sets IEX apart.” CLICK HERE to read more.
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